Senior Production Reliability Engineer (Automation)

Zscaler, Inc.; San Jose (CA); Hybrid; USD 152,000 - 190,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

Zscaler is seeking a Sr. Production Engineer to join our Cloud Infrastructure & Operations team. This hybrid role in San Jose, CA or remote offers the chance to drive automation and observability across a globally distributed platform handling 200+ billion transactions daily.

You’ll lead the effort to build self-healing infrastructure, improve MTTR, and scale multi-cloud operations with an automation-first approach. Strong coding, networking, and incident management skills are essential.

Qualifications

• 3–5+ years of reliability, scalability, and availability for large-scale production services.
• Proficiency in programming with Python, Go, or C/C++.
• Strong background in networking, Linux/RHEL, and distributed architecture.
• Experience in high-stakes incident management and 24/7 on-call rotation.
• Proficiency with ITIL frameworks and incident data to drive service maturity.

Responsibilities

• Implement highly available, scalable infrastructure across AWS, GCP, and bare-metal environments.
• Drive an "automation-first" culture by writing code to eliminate manual toil and build self-healing systems.
• Implement and maintain observability (Prometheus, Grafana, OpenTelemetry), define SLIs/SLOs, and establish error budgets.
• Act as a lead Incident Commander (TDO on-call), develop response playbooks, and conduct post-incident analyses.
• Partner with Engineering and partner teams to conduct operability reviews.

Skills

Python

Go

C/C++

Linux

Networking

Incident management

ITIL

Distributed architecture

Tools

Prometheus

Grafana

OpenTelemetry

Ansible

Terraform

Helm

Temporal

Job description

Zscaler is seeking a Sr. Production Engineer to join our Cloud Infrastructure & Operations team. This hybrid role in San Jose, CA or remote offers the chance to drive automation and observability across a globally distributed platform handling 200+ billion transactions daily.

You’ll lead the effort to build self-healing infrastructure, improve MTTR, and scale multi-cloud operations with an automation-first approach. Strong coding, networking, and incident management skills are essential.