Production Print Service Technician

Flex Technology Group; San Jose (CA); On-site; USD 41,000 - 62,000; Full time

Job summary

Flex Technology Group seeks an experienced Production Print Service Technician (Service Technician III) to provide advanced support for copiers, printers, and multifunction devices across an assigned territory in San Jose, CA. You will diagnose complex issues, lead escalations, and mentor junior technicians while ensuring SLA targets are met.

The role emphasizes independent field work, networking knowledge, and ongoing technical training in a fast-growing, nationwide service organization.

Qualifications

• High school diploma or equivalent plus 4+ years of copier/printer service experience.
• Experience servicing production/high-volume print equipment.
• Experience with Ricoh, Canon and/or Konica Minolta production lines.
• Advanced troubleshooting across a wide range of office technology.
• Strong knowledge of networking and device connectivity.
• Ability to work independently, manage a service territory, and handle escalations with confidence.
• Valid driver's license, reliable transportation, and a clean driving record.
• Must be at least 21 years old.

Responsibilities

• Diagnose and resolve advanced hardware, software, network, and connectivity issues.
• Lead complex service calls, installations, and customer escalations.
• Configure device connectivity, network integration, and scan/print workflows.
• Deliver exceptional customer service while maintaining SLA performance goals.
• Support and mentor junior technicians through knowledge sharing and technical guidance.
• Partner with leadership and sales teams to improve service delivery and customer satisfaction.
• Maintain accurate service documentation, parts inventory, and expense reporting.
• Stay current on industry trends through ongoing technical training and certifications.

Skills

Advanced troubleshooting

Networking knowledge

Independent worker

Driver's license

Education

High school diploma or equivalent

Tools

Ricoh production lines

Canon production lines

Konica Minolta production lines

Job description

Production Print Service Technician (Service Technician III)

Location: San Jose, CA; Santa Clara, CA; Fremont, CA

Salary Range: $30-$45/hour (based on experience)

FlexTG is the largest Brand-Neutral Managed Print Services provider with an industry-leading Nationwide footprint. We are service and solutions professionals, providing support to clients of all sizes and industries from coast to coast. Our vast support network and unique proprietary technology make us more than Best-in-Class - we\'re in a class of our own.

Join a team that values expertise, independence, and customer impact.

FlexTG is looking for an experienced Production Print Service Technician (Service Technician III) to provide advanced technical support for copiers, printers, and multifunction devices across an assigned territory. In this senior-level field role, you\'ll tackle complex service issues, lead escalations, support key customer relationships, and serve as a trusted technical resource for fellow technicians.

What You\'ll Do

• Diagnose and resolve advanced hardware, software, network, and connectivity issues.
• Lead complex service calls, installations, and customer escalations.
• Configure device connectivity, network integration, and scan/print workflows.
• Deliver exceptional customer service while maintaining SLA performance goals.
• Support and mentor junior technicians through knowledge sharing and technical guidance.
• Partner with leadership and sales teams to improve service delivery and customer satisfaction.
• Maintain accurate service documentation, parts inventory, and expense reporting.
• Stay current on industry trends through ongoing technical training and certifications.

What We\'re Looking For

• High school diploma or equivalent plus 4+ years of copier/printer service experience.
• Experience servicing production/high-volume print equipment
• Experience with Ricoh, Canon and/or Konica Minolta production lines
• Advanced troubleshooting and diagnostic skills across a wide range of office technology.
• Strong knowledge of networking, print environments, and device connectivity.
• Ability to work independently, manage a service territory, and handle escalations with confidence.
• Valid \"driver\'s license\", reliable transportation, and a clean driving record.
• Must be at least 21 years old.

Preferred

• Associate degree or technical certification in Electronics, IT, or a related field.
• Manufacturer certifications and advanced training in device connectivity and diagnostics.
• Experience supporting process improvements, pilot programs, or cross-functional initiatives.

Why Join FlexTG?

• Work with cutting-edge office technology and connected workplace solutions.
• Enjoy autonomy in the field with the support of an experienced service team.
• Access ongoing training, certifications, and career growth opportunities.
• Make a direct impact on customer success while developing your technical expertise.

If you\'re a highly skilled technician who enjoys solving complex challenges and delivering outstanding customer experiences, we\'d love to hear from you.

EEO Statement

Flex Technology Group provides equal employment opportunities to all employees and applicants for employment. The Company prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, sexual orientation, gender identity or expression, national origin or ancestry, citizenship or immigration status, physical or mental disability, genetic information (including testing and characteristics), pregnancy (including childbirth, lactation and related medical conditions), protected veteran status, uniformed servicemember status, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, benefits, leaves of absence, compensation and training.