Senior Production Platform Lead: Incident & AGILE Delivery

Bank of America; Charlotte (NC); On-site; USD 110,000 - 160,000; Full time

Job summary

Bank of America in Charlotte seeks an experienced professional to coordinate and operate technology platforms within incident management and change programs. You will lead a cross-functional team to align platform delivery with business objectives, communicating with stakeholders to drive product success.

You will work with technology teams on AGILE development, manage governance and regulatory considerations, and ensure readiness across teams and training programs.

Qualifications

• 7+ years’ experience implementing and/or supporting financial applications.
• Experience in production/testing/application processing support.
• Experience managing executive-level stakeholder relationships.
• Strong analytical, problem-solving, and oral/written communication skills.
• Experience partnering with technology teams on change management initiatives.
• Intermediate experience with Microsoft Excel and PowerPoint.
• Ability to work independently as well as lead team member.
• Experience using reporting tools to extract information from financial data warehouses.
• Ability to meet established deadlines/SLA’s.
• Proven ability to manage multiple priorities in a complex environment.
• Ability to adapt to changing circumstances and environments and take on new ideas and concepts.

Responsibilities

• Initiates leadership, resource/strategic/tactical direction, and project roadmaps to meet current and anticipated business requirements and objectives.
• Provides consistent oversight, management, and adherence to governance standards, regulatory impacts, platform access, and platform stability.
• Works in partnership with Technology leveraging AGILE Methodology for development and testing and change management delivery.
• Serves as a liaison between stakeholders, project teams, technology, and Legal/Risk/Compliance/Control partners to ensure adherence to regulations and laws.
• Coordinates with the line of business to resolve gaps in requirements, while also ensuring Business Readiness in association with the Academy (Procedures, Education, etc.)

Skills

Analytical Thinking

Issue Management

Oral Communications

Problem Solving

Process Simplification

Change Management

Executive Presence

Innovative Thinking

Risk Management

Stakeholder Management

Business Operations Management

Coaching

Collaboration

Decision Making

Education

High School Diploma / GED / Secondary School or equivalent

Tools

Excel

PowerPoint

Job description

Bank of America in Charlotte seeks an experienced professional to coordinate and operate technology platforms within incident management and change programs. You will lead a cross-functional team to align platform delivery with business objectives, communicating with stakeholders to drive product success.

You will work with technology teams on AGILE development, manage governance and regulatory considerations, and ensure readiness across teams and training programs.