Senior Product Support Engineer (SQL & API)

Dormont Manufacturing Co; San Francisco (CA); On-site; USD 70,000 - 100,000; Full time

Job summary

Dormont Manufacturing Co is seeking a knowledgeable Product Support professional to enhance user experiences. You will analyze and resolve technical issues, utilizing your SQL skills and knowledge of APIs to ensure customer satisfaction.

The ideal candidate has over 5 years of experience in product support, strong problem-solving abilities, and a track record of optimizing support processes. Join our team to help innovate user support strategies and improve operational efficiency.

Qualifications

• 5+ years of experience in a customer-facing product support role, focusing on troubleshooting technical issues.
• Proficiency in SQL for data analysis and querying.
• Experience working with APIs.

Responsibilities

• Analyze and troubleshoot complex technical issues through direct user interaction.
• Develop product and platform expertise.
• Strategically optimize and scale support processes.

Skills

Customer-facing product support experience

SQL proficiency

API experience

Problem-solving skills

Stakeholder management

Project management

Job description

Dormont Manufacturing Co is seeking a knowledgeable Product Support professional to enhance user experiences. You will analyze and resolve technical issues, utilizing your SQL skills and knowledge of APIs to ensure customer satisfaction.

The ideal candidate has over 5 years of experience in product support, strong problem-solving abilities, and a track record of optimizing support processes. Join our team to help innovate user support strategies and improve operational efficiency.