Senior Product Support Engineer, Data & Automation

The Harvest Group; Rogers (AR); On-site; USD 60,000 - 80,000; Full time

Job summary

The Harvest Group is seeking a Product Support Specialist II based in Rogers, AR. This role focuses on delivering seamless product and data experiences for employees and clients, owning complex cases and coordinating cross-team resolutions within the Harvest Group stack.

You will mentor teammates, drive process improvements, and contribute to automation and onboarding of new data sources, reinforcing our commitment to excellent service and data-driven solutions.

Qualifications

• 3–5 years of experience in technical support, help desk, data operations, BI support, or a related field.
• Strong written and verbal communication skills with a customer service mindset.
• Comfortable working with data—able to run and modify existing queries, interpret reports, and investigate discrepancies.
• Experience with a ticketing or service management platform, including configuring workflows and automation.
• Experience driving issue resolution and coordinating across teams.
• Strong ownership, accountability, and ability to mentor others and share knowledge.

Responsibilities

• Coordinate across technology teams to resolve escalations and drive root-cause resolution.
• Deliver "Extraordinary Service" through the help desk and other channels.
• Troubleshoot data-related issues and respond to user feedback.
• Assist with ad-hoc requests.
• Support and improve the process for onboarding new client data sources.
• Plan and implement innovation user stories that advance product support objectives.
• Identify and implement process, tooling, and automation improvements.
• Apply service desk expertise to move Harvest Group toward best-in-class support and an industry-leading technology platform.
• Build automation in ticket and project management tools (e.g., JIRA).
• Mentor Specialist I team members and contribute documentation and knowledge base standards.

Skills

Technical support

Data analysis

Communication

Tools

JIRA

SQL

Job description

The Harvest Group is seeking a Product Support Specialist II based in Rogers, AR. This role focuses on delivering seamless product and data experiences for employees and clients, owning complex cases and coordinating cross-team resolutions within the Harvest Group stack.

You will mentor teammates, drive process improvements, and contribute to automation and onboarding of new data sources, reinforcing our commitment to excellent service and data-driven solutions.