Senior Product Service Engineer

Delan Associates, Inc; West Palm Beach (FL); On-site; USD 95,000 - 150,000; Full time

Job summary

Delan Associates, Inc is seeking a Sr Product Services Engineer to focus on root cause analysis, issue resolution, and proactive customer communication for our NextEra Analytics portfolio. The role requires a strong understanding of renewable energy, storage systems, and software applications, with collaboration across Software Engineering, Data Science, and Customer Success.

You will help identify product enhancements, set up local debug environments, and influence the roadmap based on user

Qualifications

• Experience diagnosing customer-reported issues and providing root-cause analysis.
• Ability to identify product enhancements and prioritize bug fixes.
• Proficient with Unix command line, SQL, and monitoring/observability tools.
• Experience configuring local dev environments for debugging.
• Familiarity with AWS services: S3, CloudWatch, Lambda, Step Functions.
• Understanding of the Software Development Life Cycle.

Responsibilities

• Perform root cause analysis and issue resolution for software platforms.
• Communicate effectively with customers and internal teams.
• Collaborate with Software Engineering, Data Science, Customer Success, and Business Management.
• Influence product roadmap based on customer feedback.

Skills

User context

Bug prioritization

Unix/CLI

SQL

Monitoring tools

Debugging

AWS basics

SDLC

Tools

Grafana

CloudWatch

S3

Lambda

Step Functions

Job description

Looking for a well-qualified candidate to join our Product Services Engineering team as a Sr Product Services Engineer. The Sr Product Services Engineer will focus on root cause analysis, issue resolution, and customer communication in support of NextEra Analytics portfolio of internal and external energy software platforms. The Sr Product Services Engineer should have a fundamental understanding of renewable energy, storage systems and experience with software applications to resolve customer issues. The Sr Product Services Engineer may work with other internal teams such as Software Engineering, Data Science, Customer Success, and Business Management for issue resolution. The Sr Product Services Engineer will also be instrumental in influencing the product roadmap as it relates to new feature and functionality based on customer feedback. Success in this role will be driven by a bias for action, customer advocacy, technical expertise, and strong communication skills.

Essential Product Services Engineering Skills:

• Understand user context to identify usage patterns that lead to support intervention
• Identify product enhancements and prioritize bug fixes to reduce the need for support intervention
• Familiarity with the Unix command line, SQL and Monitoring and Observability tools like Grafana or CloudWatch
• Experience identifying model inputs and outputs and must be able to set up a local development environment to debug & troubleshoot user reported issues
• Familiarity with AWS Services including S3, CloudWatch, Lambda and Step Functions
• Familiarity with the Software Development Life Cycle