Senior Product Owner - Software Platforms (Hybrid, Chicago)

Diversified Services Network, Inc.; Chicago (IL); Hybrid; USD 155,000 - 160,000; Full time

Benefits offered by this job

401(k)

Dental insurance

Vision Insurance

Disability insurance

Employee assistance program

Health insurance

Health savings account

Life insurance

Paid time off

Paid Holidays

Job summary

Diversified Services Network, Inc. (DSN) seeks a full-time Lead Product Owner – Software Products to drive problem resolution, manage change requests, own user acceptance testing, and channel customer feedback into product improvements that expand adoption and deliver measurable business value.

This position is based in Chicago, IL with a hybrid schedule (2 days in office, future changes possible). The role partners with product development engineers, field support, and customers to resolve

Qualifications

• 10+ years of experience as a Lead Product Owner.
• Bachelor’s degree preferred, but not required.

Responsibilities

• Partner with product development engineers to track and communicate issues and solutions.
• Identify, document, and report design, reliability, and maintenance problems; gather feedback from customers and field staff.
• Collaborate with field support specialists and customers to resolve problems and expand product usage.
• Serve as a go-to resource for customer and field support questions; guide product integration and infrastructure issues.
• Own the end-to-end software change request process — evaluating requests and defining scope, cost, risk, resources, and status.
• Lead user acceptance testing efforts, including test strategy and evaluation of UAT plans for completeness.

Skills

Software Product Knowledge

Change Request Management

User Acceptance Testing

Decision Making

Effective Communications

Business Analysis

Software Engineering

Software Problem Management

Education

Bachelor’s degree

Job description

Diversified Services Network, Inc. (DSN) seeks a full-time Lead Product Owner – Software Products to drive problem resolution, manage change requests, own user acceptance testing, and channel customer feedback into product improvements that expand adoption and deliver measurable business value.

This position is based in Chicago, IL with a hybrid schedule (2 days in office, future changes possible). The role partners with product development engineers, field support, and customers to resolve