Lead Product Owner - Software (Hybrid, Chicago)

Diversified Services Network, Inc.; Chicago (IL); Hybrid; USD 155,000 - 160,000; Full time

Benefits offered by this job

401(k)

Dental insurance

Vision Insurance

Disability insurance

Employee assistance program

Health insurance

Health savings account

Life insurance

Paid time off

Paid Holidays

Job summary

Diversified Services Network, Inc. in Chicago seeks a Lead Product Owner - Software Products to bridge product development, field support and customers in a hybrid role.

You will drive problem resolution, manage change requests, own UAT, and translate feedback into product improvements that boost adoption and business value. This senior position leads end-to-end change processes, partners with engineers and customers, and guides testing strategies.

Qualifications

• 10+ years experience as Lead Product Owner or equivalent leadership in product teams.
• Bachelor's degree preferred but not required; relevant experience accepted in lieu of degree.

Responsibilities

• Partner with product development engineers to track and communicate design, development, support, and maintenance issues and their solutions.
• Identify, document, and report design, reliability, and maintenance problems and bugs; gather and consolidate feedback from customers and field staff.
• Collaborate with field support specialists and customers to resolve problems and expand product usage.
• Serve as a go-to resource for customer and field support questions, providing guidance on product integration and infrastructure issues.
• Own the end-to-end software change request process — evaluating requests from customers, prospects, vendors, and internal staff, and defining scope, cost, risk, resources, and status.
• Lead user acceptance testing efforts, including test strategy, acceptance criteria, and evaluation of UAT plans for completeness.

Skills

Software Product Knowledge

Change Request Management

User Acceptance Testing

Decision Making

Effective Communications

Business Analysis

Software Engineering (concepts)

Problem Management

Education

Bachelor's degree preferred, but not required

Job description

Diversified Services Network, Inc. in Chicago seeks a Lead Product Owner - Software Products to bridge product development, field support and customers in a hybrid role.

You will drive problem resolution, manage change requests, own UAT, and translate feedback into product improvements that boost adoption and business value. This senior position leads end-to-end change processes, partners with engineers and customers, and guides testing strategies.