Strategic Product Owner, Software - Hybrid Chicago

Diversified Services Network; Chicago (IL); Hybrid; USD 155,000 - 160,000; Full time

Benefits offered by this job

401(k)

Dental insurance

Vision Insurance

Disability insurance

Employee assistance program

Health insurance

Health savings account

Life insurance

Paid time off

Paid Holidays

Job summary

Diversified Services Network is seeking a Lead Product Owner for software products to guide development, testing, and customer-facing improvements from Chicago, IL in a hybrid role. This seasoned leader bridges engineering, field support, and customers to drive adoption and measurable business value.

The role requires 10+ years as a Lead Product Owner, with a preference for a Bachelor's degree. Hybrid work schedule with in-office days in Chicago complements a strong benefits package and ongoing

Qualifications

• 10+ years of experience as a Lead Product Owner.
• Bachelor's degree preferred, but not required.

Responsibilities

• Partner with product development engineers to track and communicate design, development, support, and maintenance issues and their solutions.
• Identify, document, and report design, reliability, and maintenance problems and bugs; gather and consolidate feedback from customers and field staff.
• Collaborate with field support specialists and customers to resolve problems and expand product usage.
• Serve as a go-to resource for customer and field support questions, providing guidance on product integration and infrastructure issues.
• Own the end-to-end software change request process — evaluating requests from customers, prospects, vendors, and internal staff, and defining scope, cost, risk, resources, and status.
• Lead user acceptance testing efforts, including test strategy, acceptance criteria, and evaluation of UAT plans for completeness.

Skills

Software Product Business Knowledge

Software Change Request Management

User Acceptance Testing

Decision Making & Critical Thinking

Effective Communications

Business Analysis

Software Engineering

Software Problem Management

Education

Bachelor's degree

Job description

Diversified Services Network is seeking a Lead Product Owner for software products to guide development, testing, and customer-facing improvements from Chicago, IL in a hybrid role. This seasoned leader bridges engineering, field support, and customers to drive adoption and measurable business value.

The role requires 10+ years as a Lead Product Owner, with a preference for a Bachelor's degree. Hybrid work schedule with in-office days in Chicago complements a strong benefits package and ongoing