Senior Product Owner

Salesforce; Washington; On-site; USD 140,000 - 190,000; Full time

Benefits offered by this job

Medical Care

Life Insurance

Retirement Savings

Employee Assistance Programs

13 paid holidays and floating days

Job summary

Salesforce is seeking a Sr. Product Manager to own Feedback Loops, an internal product connecting customer feedback across Salesforce clouds. You will synthesize feedback, translate it into actionable input for product teams, and influence prioritization with product leaders.

The role blends technical analysis (75%) with hands-on coding (Python/SQL) to automate feedback synthesis and reporting. You will collaborate with product, engineering, and field teams to ensure feedback drives real

Qualifications

• Role focuses on Feedback Loops, Salesforce clouds integration and driving product decisions.
• 75% code reading/analyzing and 25% hands-on coding in Python/SQL to build lightweight tools.
• Read code and discuss epics, stories and sprints with product and engineering teams.

Responsibilities

• Own Feedback Loops product and translate feedback into actionable input for product teams.
• Synthesize feedback using agentic tools and influence prioritization among stakeholders.
• Close the loop with field teams and customers to show how feedback was addressed.
• Engage with product managers and leaders to discuss requirements and plan work.

Skills

Python

SQL

Product ownership

Stakeholder mgmt

Tools

AI-assisted coding

Job description

• We are the CCO Product Strategy team — a newly formed and fast-growing group within Salesforce’s Chief Customer Officer (CCO) organization, and sit within the Office of the CEO
• We sit at the intersection of product strategy, customer insight, pricing and packaging, field readiness, executive narrative, and go-to-market execution
• We work directly with senior leaders across Product, Field, Pricing, Marketing, Finance, and Customer Success to frame the company’s most important strategic questions and drive them to decision
• We are looking to add a Sr. Product Manager to the team!
• This role will be focused on Feedback Loops, our internal product that connects internal and external customer feedback across Salesforce clouds, so feedback demonstrably closes the loop with field teams and customers
• You will synthesize feedback using agentic tools, translate it into clear input for product teams and influence what gets prioritized
• You will work directly with product and engineering teams and with field teams to make sure feedback drives real decisions
• This is a technical product ownership role with some hands-on coding, not primarily a software engineering position, with an expected time split of approximately 75% reading and analyzing code and engaging with product managers, and 25% hands-on coding, primarily in Python and SQL
• Own Feedback Loops, our internal product connecting internal and external customer feedback across Salesforce clouds
• Synthesize feedback using agentic tools and translate it into clear, actionable input for product teams
• Influence product prioritization by presenting synthesized feedback and recommendations to product leaders
• Close the loop with field teams and customers, communicating how their feedback was addressed
• Read and analyze code and technical specifications to engage product and engineering teams credibly, and discuss epics, stories and sprints
• Spend approximately 25% of your time hands-on coding, primarily in Python and SQL, to build lightweight tools and scripts that automate feedback synthesis and reporting

Benefits

• Medical Care
• Life Insurance
• Retirement Savings
• Employee Assistance Programs
• With 9 standard holidays and four floating holidays, you get a total 13 paid days off each year

Engineering background, with the ability to read, analyze and discuss code, epics, stories and sprintsExperience influencing product stakeholders without direct authorityAbility to split time between technical analysis and engagement with product managers and leaders, roughly 75/25Clear written and verbal communication for translating technical detail into product decisionsPython and SQL fluencyExperience with agentic coding tools or AI-assisted developmentExperience working across a cross-cloud or multi-product environmentBackground in customer feedback, voice of customer or similar programs