Senior Product Operations Manager

Apple Inc.; Cupertino (CA); Presencial; USD 179.000 - 268.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical and dental coverage

Retirement benefits

Employee stock programs

Education reimbursement

Relocation assistance

Bonus/commission potential

Descripción de la vacante

Apple Inc. is seeking an Order to Cash Lead to own and evolve a global O2C function across regions and billing models.

You will partner with Global Business Services, Accounting, Tax, Treasury, Collections, and Sales to ensure invoices are accurate, cash is applied promptly, and processes are auditable. You will drive standardization, automation, and strong controls while supporting revenue recognition and audit readiness in a fast-paced technology company.

Formación

• Must have built or re-architected O2C processes in a global organization.
• Deep knowledge of receivables, credit management, invoicing and cash application.
• Public accounting or audit background is a plus with a professional credential.
• Hands-on experience with SAP and billing tools; drive automation as processes mature.
• Strong written and verbal communication; able to influence senior partners.

Responsabilidades

• Own end-to-end O2C process: order intake, invoicing, cash application, collections.
• Manage multiple billing models and cadences with regional variations.
• Develop standardized, auditable workflows; partner on tool requirements for automation.
• Support revenue recognition, quarter-end close, and audit readiness.
• Assist expansion into new geographies with local invoicing and indirect tax needs.
• Collaborate with Sales Finance and deal desks on terms and incentives.

Conocimientos

O2C processes

Accounts receivable

Invoicing

Cash application

SAP

Billing tools

Communication skills

Ambiguity handling

Educación

Professional accounting qualification (CPA, ACA, ACCA, or equivalent)

Herramientas

SAP

Billing tools

Descripción del empleo

Cupertino, California, United States Corporate Functions

Imagine what you could do here. At Apple, new ideas have a way of becoming extraordinary products, services, and customer experiences very quickly. Bring passion and dedication to your job and there’s no telling what you could accomplish. If you love thinking analytically and are passionate about using your financial knowledge to navigate challenges, we’d love to hear from you!Join the Apple Finance organization and make a positive impact at one of the most influential leaders in technology. You’ll collaborate with a world‑class team to fuel innovation, creating products that delight customers and drive change. Apple values integrity, accountability, teamwork, and proactive thinking, encouraging everyone to bring their unique ideas forward. Diversity of thought strengthens contributions, fostering an environment where you can do the best work of your life. By joining, you won’t just be part of something big. You’ll help shape it and make a lasting impact on the world.

Description

This is an opportunity to join Apple Finance as an Order to Cash (O2C) Lead. You will support customers of many sizes across multiple regions, with a wide variety of billing models, payment terms, and invoicing formats. In this role, you will own and evolve an O2C function that can handle diverse commercial structures, turn manual processes into a repeatable and auditable operating model, and scale it globally within Apple’s finance ecosystem. You will partner closely with Global Business Services, Accounting, Tax, Treasury, Collections, and Sales to make sure every invoice is accurate, every dollar is applied, and every process is ready for audit.

Responsibilities

• * Own the end-to-end O2C process, including order intake, invoicing, credit management, cash application, collections, and credits and adjustments
• * Run billing operations flexible enough to support multiple billing models (prepaid and postpaid) and cadences (monthly, quarterly, annual), with customer- and region-specific variations.
• * Turn ad hoc, per-customer handling into standardized, documented, and scalable workflows, Partner with internal tools and systems teams to define requirements for billing tools that keep manual processes fast, accurate, and auditable, and drive automation as processes mature.
• Support revenue recognition, quarter-end close, and audit readiness in partnership with Accounting.
• Support expansion into new geographies, including local invoicing, e-invoicing, and indirect tax requirements.
• Partner with Sales Finance and deal desk teams on deal structuring, billing terms, and incentive-related calculations so commercial decisions reflect operational realities

Minimum Qualifications

• Proven track record of building or re-architecting O2C processes in a global organization, especially in complex or ambiguous environments
• Deep knowledge of accounts receivables, credit management, invoicing, and cash application at scale
• Strong controls mindset; public accounting or audit background and a professional accounting qualification (CPA, ACA, ACCA, or equivalent) a plus
• Hands‑on experience with SAP; familiarity with billing tools and automation a plus
• Ability to operate with a high degree of ambiguity and translate evolving requirements into durable processes
• Outstanding verbal and written communication skills, with the ability to influence cross‑functional partners at all levels

Preferred Qualifications

• Experience navigating cross‑organizational dependencies at a large, matrixed company, with specific examples of how you identified and managed interdependencies to keep initiatives on track.
• Experience adapting quickly to shifting or unique stakeholder requirements, with specific examples of building influence and alignment across internal and external groups with competing priorities.
• Experience mediating disputes or negotiations between stakeholders and driving resolution with minimal escalation, including examples where you made a difficult call under pressure.
• Experience distilling ambiguous, multi-variable problems into clear recommendations for executive audiences, e.g., through structured frameworks or executive summaries.
• Experience revisiting or reversing a prior decision based on new data or analysis, even after significant time/resources had been invested, and owning the outcome with stakeholders.
• Experience building a team from the ground up or significantly scaling an existing team, including recruiting, onboarding, and mentoring talent.
• Experience identifying and resourcing gaps on a team or project proactively, before they became blockers, with specific examples.
• Experience conducting user or stakeholder research (e.g., interviews, surveys, feedback sessions) to directly inform product, program, or business decisions.
• Track record of exceeding measurable goals or targets in a prior role, with specific metrics where possible.
• Strong written and verbal communication skills, with experience presenting to and aligning senior stakeholders or executives on complex or ambiguous initiatives.
• Experience prioritizing effectively under competing deadlines and ambiguity, with examples of seeing an initiative through despite setbacks or resistance.
• Experience coaching or mentoring team members toward individual goals, with examples of measurable growth or promotion outcomes.
• Experience developing a new strategy or approach from scratch, using structured analysis to identify what to cut and what to prioritize, with a specific example of a strategy you shaped.

At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay range for this role is between $178,800 and $268,400, and your base pay will depend on your skills, qualifications, experience, and location.
Apple employees also have the opportunity to become an Apple shareholder through participation in Apple’s discretionary employee stock programs. Apple employees are eligible for discretionary restricted stock unit awards, and can purchase Apple stock at a discount if voluntarily participating in Apple’s Employee Stock Purchase Plan. You’ll also receive benefits including: Comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and for formal education related to advancing your career at Apple, reimbursement for certain educational expenses — including tuition. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation. Learn more about Apple Benefits
Note: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program.

Apple is an equal opportunity employer that is committed to inclusion and diversity. We seek to promote equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant

At Apple, we believe accessibility is a fundamental human right. You’ll find that idea reflected in everything here — in our culture, our benefits and our digital tools. By welcoming as many perspectives as possible, we help you build a career where you feel like you belong.
Learn about accessibility in Apple’s workplace
Learn about reasonable accommodations for job applicants

Apple accepts applications to this posting on an ongoing basis.