Senior Product Operations Architect (Remote)

New Law Business Model; Boulder (CO); Remote; USD 82,000 - 95,000; Full time

Benefits offered by this job

Remote work

Health insurance

401k with company match

Flexible PTO

Career growth opportunities

Home office stipend

Job summary

NewLaw Business Model is transforming how lawyers grow their practices by combining education, coaching, technology, and managed services. We seek a Senior Product Operations Specialist to unite technical expertise with strategic thinking, acting as an internal consultant to design scalable product operations and enterprise standards.

You will influence product development, define workflows, and lead cross-functional initiatives that deliver measurable improvements to member experiences and

Qualifications

• Experience in Product Operations, Business Systems, Technical Operations or comparable advisory role.
• Strong technical skills with CRM platforms, workflow automation, and connected systems.
• Ability to design system workflows, establish integration standards, and resolve complex operational issues.

Responsibilities

• Advise product leadership on operational strategy and system feasibility to guide product design and roadmap decisions.
• Improve internal tools by establishing operating standards and designing workflow frameworks that optimize business efficiency.
• Identify and evaluate emerging AI and automation solutions, determining business case viability and implementation strategies.
• Establish the operational architecture, launch specifications, and SOPs needed to launch new products and features.
• Design and govern cross-departmental data flows and platform integrations across product admin, member access, internal teams, and the member experience.
• Analyze operational friction points, evaluate alternatives, and implement systemic structural changes for reliability and scalability.
• Design core business performance metrics and executive reporting frameworks to evaluate product activation, usage, engagement, and operational health.
• Connect member feedback and operational data across Product, Sales, Coaching, and Member Care.
• Synthesize BI to advise leadership on trends and provide actionable strategic recommendations.
• Lead high-impact, cross-functional initiatives from conception to launch and optimization.
• Determine project priorities, allocate resources, and resolve cross-departmental roadblocks.
• Author comprehensive operational documentation, design training, and manage change management.

Skills

Product Operations

Operations Strategy

Systems Architecture

Data & Analytics

Cross-functional Leadership

Automation & AI

Tools

HubSpot

Docebo

Asana

Zapier

Make

Job description

NewLaw Business Model is transforming how lawyers grow their practices by combining education, coaching, technology, and managed services. We seek a Senior Product Operations Specialist to unite technical expertise with strategic thinking, acting as an internal consultant to design scalable product operations and enterprise standards.

You will influence product development, define workflows, and lead cross-functional initiatives that deliver measurable improvements to member experiences and