Senior Product Marketing & Partner Success

Archer; Columbus (OH); On-site; USD 90,000 - 130,000; Full time

Job summary

JPMorganChase is seeking a Senior Associate of Product Marketing and Customer Success within the Digital Channels team. You will partner with lines of business to align digital capabilities with business goals and drive adoption and value realization.

You will develop value propositions, support intake and prioritization, coordinate enablement resources, and track post-launch performance, thriving in a fast-paced, collaborative environment in Columbus, Ohio.

Qualifications

• Formal training or certification on product management concepts and 3+ years applied experience.
• Experience supporting execution within the product development lifecycle, including familiarity with agile methodologies and cross-functional workstreams.
• Strong organizational and project management skills with experience managing multiple priorities, deadlines, and stakeholder needs simultaneously.
• Experience contributing to operational effectiveness initiatives with a focus on reducing friction and improving measurable outcomes.
• Strong written and verbal communication skills, with the ability to synthesize information into clear summaries, action plans, and stakeholder-ready materials.
• Ability to collaborate across cross-functional teams and build productive working relationships with diverse stakeholders.
• Analytical mindset with experience supporting key performance indicator tracking, performance reporting, and data-informed storytelling.
• Experience contributing to enablement resources such as playbooks, training materials, or product demos that support adoption and partner readiness.

Responsibilities

• Support ongoing understanding of line of business priorities, success metrics, and performance gaps to help identify opportunities for digital capability alignment.
• Assist in serving as a point of contact for line of business stakeholders, helping represent their needs within Digital Channels and contributing to key communications.
• Contribute to go-to-market alignment for digital initiatives by helping translate strategy into partner-facing materials and incorporating line of business feedback.
• Help track and report on goals and key results (OKRs), providing regular visibility into progress and outcomes for stakeholders.
• Support strategic planning efforts by gathering competitive insights, coordinating analytics partnerships, and contributing to innovation forums.
• Assist in managing stakeholder communications on behalf of Digital Channels, helping build trust and consistently articulating the Digital Channels value story.
• Help maintain a prioritized line of business backlog by documenting current and future work and supporting roadmap integration across teams.
• Participate in intake and requirements processes with Performance Marketing by documenting use cases, clarifying requirements, and ensuring submissions are complete and accurate.
• Develop and maintain enablement materials such as playbooks and coordinate product demos to support capability rollout and partner readiness.
• Monitor post-launch adoption and performance metrics, contributing to reporting on business impact in partnership with program management as needed.

Skills

PM concepts

Agile methodologies

Cross-functional work

Organizational skills

Communication skills

Stakeholder management

Data storytelling

Enablement materials

Performance tracking

Go-to-market

Job description

JPMorganChase is seeking a Senior Associate of Product Marketing and Customer Success within the Digital Channels team. You will partner with lines of business to align digital capabilities with business goals and drive adoption and value realization.

You will develop value propositions, support intake and prioritization, coordinate enablement resources, and track post-launch performance, thriving in a fast-paced, collaborative environment in Columbus, Ohio.