Senior Product Manager [Voice]

LivePerson; United States; Remote; USD 90,000 - 150,000; Full time

Job summary

An innovative firm is seeking a Senior Product Manager to lead the Voice team, shaping the future of customer engagement through Voice AI. In this pivotal role, you will develop strategies that drive product adoption and market innovation, working closely with cross-functional teams to deliver high-quality solutions. This is a unique opportunity to impact the voice experiences of leading brands in a rapidly evolving market. Join a collaborative environment that values diversity and empowers you to reach your full potential while redefining customer engagement.

Benefits

Medical, dental, and vision insurance

Flexible PTO package

401K and ESPP

Parental leave and maternity support

Access to professional development resources

24/7 access to professional counselors

Exclusive perks and discounts

Qualifications

• Deep understanding of Voice AI technologies and omnichannel engagement.
• Proven end-to-end product management experience from concept to launch.

Responsibilities

• Design product strategies that anticipate customer needs.
• Lead the development of technical products with UX and engineering.

Skills

Voice AI technologies

Product management

Web application frameworks

Cloud service architectures

Communication skills

Education

Bachelor's degree in a relevant field

Job description

LivePerson (NASDAQ: LPSN) is the global leader in enterprise conversations. Hundreds of the world’s leading brands — including HSBC, Chipotle, and Virgin Media — use our award-winning Conversational Cloud platform to connect with millions of consumers. We power nearly a billion conversational interactions every month, providing a uniquely rich data set and safety tools to unlock the power of Conversational AI for better customer experiences.

At LivePerson, we foster an inclusive workplace culture that encourages meaningful connection, collaboration, and innovation. Everyone is invited to ask questions, actively seek new ways to achieve success and reach their full potential. We are continually looking for ways to improve our products and make things better. This means spotting opportunities, solving ambiguities, and seeking effective solutions to the problems our customers care about.

Overview:

LivePerson is redefining the future of customer engagement, and Voice is a critical part of that transformation. As a Senior Product Manager on our Voice team, you will own the delivery and adoption of LivePerson’s Voice AI, Voice Integrations, and first-party voice solutions. This is a pivotal opportunity to shape products at the heart of enterprise omnichannel strategy, in a market experiencing rapid innovation and explosive growth.

Voice is evolving faster than ever — from traditional telephony to AI-powered conversations — and LivePerson is uniquely positioned to lead this next wave. In this role, you won’t just build features — you’ll drive market-shaping innovation, helping the world’s largest brands create the voice experiences of tomorrow. If you’re passionate about Voice AI, product innovation, and building for real-world impact, we want you on our team.

You will:

• Design forward-looking product strategies that anticipate customer needs, drawing from deep domain expertise, brand and partner feedback, and competitive insights.
• Define and drive a data-informed roadmap using customer feedback, usage analytics, and broader market research.
• Translate complex customer and business requirements into scalable, intuitive platform capabilities.
• Author comprehensive product strategy and requirements documents to guide development and cross-functional alignment.
• Lead the development of sophisticated technical products, working closely with UX and engineering to guide design and technical decisions.
• Prioritize and manage the backlog with a focus on balancing technical debt, defect resolution, and high-impact capability delivery.
• Drive overall execution and cross-team collaboration to accelerate go-to-market success.

You have:

• Deep understanding of Voice AI technologies, ecosystems, and their role in omnichannel customer engagement.
• Proven end-to-end product management experience, from concept through launch and iterative growth.
• Strong track record of delivering high-quality, scalable, and commercially successful products.
• Practical knowledge of web application frameworks and cloud service architectures.
• Ability to engage deeply in technical discussions, evaluate trade-offs, and advocate for the right technical approaches and UX.
• Sound business judgment, strategic thinking skills, and the ability to influence without authority.
• Exceptional communication skills, with clarity in both written and verbal form across technical and business audiences.

Benefits:

Regardless of your personal situation or where you are in the world, LivePerson offers comprehensive and great benefits programs to meet your needs:

• Health: medical, dental, and vision insurance and wellbeing resources and programs
• Time away: Public holidays and discretionary PTO package for flexible days off with manager approval
• Financial: 401K, ESPP, Basic life and AD&D insurance, long-term and short-term disability
• Family: parental leave, maternity support, fertility services
• Development: Access to internal professional development resources.
• Additional: 24/7 access to professional counselors, voluntary insurance coverage, exclusive perks and discounts
• #LI-Remote

Why you’ll love working here:

As leaders in enterprise customer conversations, we celebrate diversity, empowering our team to forge impactful conversations globally. LivePerson is a place where uniqueness is embraced, growth is constant, and everyone is empowered to create their own success. And, we're very proud to have earned recognition from Fast Company, Newsweek, and BuiltIn for being a top innovative, beloved, and remote-friendly workplace.

Belonging at LivePerson:

We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law.

We are committed to the accessibility needs of applicants and employees. We provide reasonable accommodations to job applicants with physical or mental disabilities. Applicants with a disability who require reasonable accommodation for any part of the application or hiring process should inform their recruiting contact upon initial connection.

The talent acquisition team at LivePerson has recently been notified of a phishing scam targeting candidates applying for our open roles. Scammers have been posing as hiring managers and recruiters in an effort to access candidates' personal and financial information. This phishing scam is not isolated to only LivePerson and has been documented in news articles and media outlets.Please note that any communication from our hiring teams at LivePerson regarding a job opportunity will only be made by a LivePerson employee with an @liveperson.com email address.

LivePerson does not ask for personal or financial information as part of our interview process, including but not limited to your social security number, online account passwords, credit card numbers, passport information and other related banking information. If you have any questions and or concerns, please feel free to [e-mail]