Senior Product Manager, Traveler Support & Trip Experience

Navan; United States; On-site; USD 120,000 - 180,000; Full time

Job summary

Navan seeks a Senior Product Manager, Traveler Support & Trip Management for the Navan Edge team in Tel Aviv. You will shape how travelers get support through AI, concierge services, and post-booking initiatives to keep plans connected and effortless.

You’ll own the traveler support journey, build integrations, and lead proactive, personalized experiences while measuring outcomes to drive satisfaction and efficiency across the trip lifecycle.

Qualifications

• 5+ years of PM experience in consumer, marketplace, travel, ecommerce, AI, or SaaS products.
• Experience building customer support, service operations, concierge, travel management, or post-booking products is favored.
• Understanding of AI to enable context-aware assistance and handoffs.
• Ability to map complex journeys and identify friction points.
• Data-driven approach using analytics, feedback and experiments.

Responsibilities

• Own the Traveler Support Experience across self-service, AI, and concierge options.
• Build connected support integrations with internal and external tools.
• Shape AI and concierge experiences to surface information and guide next steps.
• Lead post-booking initiatives for trip management and notifications.
• Make support proactive and personal using traveler context and trip details.
• Define success metrics and improve resolution time, satisfaction, and efficiency.
• Link support to the full trip experience across flights, hotels, and calendars.

Skills

PM experience

AI product thinking

journey mapping

data-driven

cross-functional

Job description

Navan seeks a Senior Product Manager, Traveler Support & Trip Management for the Navan Edge team in Tel Aviv. You will shape how travelers get support through AI, concierge services, and post-booking initiatives to keep plans connected and effortless.

You’ll own the traveler support journey, build integrations, and lead proactive, personalized experiences while measuring outcomes to drive satisfaction and efficiency across the trip lifecycle.