Senior Product Manager — SMB Tech & AI Platforms

Amazon; Austin (TX); On-site; USD 151,000 - 205,000; Full time

Job summary

Amazon's Ring SMB team seeks a Senior Product Manager - Technical to own the end-to-end product experience for SMBs, including multi-site management and the SMB web dashboard. You will drive AI-native features and the roadmap across mobile and web, balancing customer needs with technical feasibility.

You will partner with engineering and design to define PRDs, success metrics, and scalable releases, while translating SMB insights into prioritized product requirements.

Qualifications

• Own/driving roadmap strategy and definition.
• Experience delivering features and evaluating tradeoffs.
• Experience contributing to engineering discussions on tech decisions.

Responsibilities

• Own the SMB product strategy and roadmap for Ring app, enabling multi-location management.
• Define vision and rollout plan for business web experience.
• Drive AI-powered features for business customers addressing core pain points.
• Own AI-driven device recommendation and advisory experience from prototype to launch.
• Collaborate with engineering, UX, and platform teams to write PRDs and define success metrics.
• Analyze SMB customer needs via data, research, and competitive intel to inform prioritization.
• Engage in system architecture discussions and balance speed, quality, and scalability.
• Coordinate cross-team workstreams across mobile, web, cloud, and third-party integrations.

Skills

Roadmap strategy

Feature delivery

Engineering collaboration

Technical product management

Executive prioritization

Education

Bachelor's degree

Job description

Amazon's Ring SMB team seeks a Senior Product Manager - Technical to own the end-to-end product experience for SMBs, including multi-site management and the SMB web dashboard. You will drive AI-native features and the roadmap across mobile and web, balancing customer needs with technical feasibility.

You will partner with engineering and design to define PRDs, success metrics, and scalable releases, while translating SMB insights into prioritized product requirements.