Senior Product Manager: Small Business Bank Servicing

Capital One Group; New York (NY); Hybrid; USD 180,000 - 205,000; Full time

Job summary

Capital One is seeking a Manager, Product Manager for the Small Business Bank Associate Servicing team in New York. This role blends product strategy with cross-functional execution to equip servicing associates with powerful tools and capabilities that enhance customer experiences.

The position emphasizes translating business strategy into consumer-facing digital products, with a hybrid on-site requirement and strong collaboration across tech, operations, and partners.

Qualifications

• Bachelor's or Master’s Degree in a quantitative field, Business or Marketing.
• Bachelor's degree in any field and at least 3 years of Product Management experience.

Responsibilities

• Lead Product Management for the Associate Servicing team and collaborate with tech, operations, and business partners.
• Develop servicing tools and resources to assist associates in caring for customers, including AI-driven enhancements.

Skills

Product Management

Cross-functional collaboration

Analytical skills

AI tools exposure

Education

Bachelor's or Master’s Degree in a quantitative field

Bachelor's degree in any field + 3 years PM experience

Tools

AI tools

Job description

Capital One is seeking a Manager, Product Manager for the Small Business Bank Associate Servicing team in New York. This role blends product strategy with cross-functional execution to equip servicing associates with powerful tools and capabilities that enhance customer experiences.

The position emphasizes translating business strategy into consumer-facing digital products, with a hybrid on-site requirement and strong collaboration across tech, operations, and partners.