Senior Product Manager, Services

GN North America, LLC; United States; À distance; USD 155 000 - 185 000; Plein temps

Résumé du poste

GN North America, LLC is seeking a Senior Product Manager, Services for a remote role supporting North America. You will own the roadmap for revenue-generating service offers across Jabra’s headset and video portfolios and shape new opportunities from concept to global launch.

You will collaborate with product, engineering, sales, channel, support, marketing and operations to drive adoption, renewals and revenue while ensuring a clear value proposition for customers and partners.

Qualifications

• Experience in product management or offering management in B2B technology/services.
• Led offerings from concept through launch and lifecycle management.
• Understanding of recurring revenue models and service levels.
• Clear communication with customers, sales and channel partners.
• Ability to align engineering, sales, support and operations without direct authority.

Responsabilités

• Build and maintain the roadmap for revenue-generating services.
• Define service offers, target customers, capabilities and market differentiation.
• Balance baseline services with paid plans to ensure consistent customer experience.
• Develop plans to increase service adoption, attachments, renewals and revenue.
• Use feedback, adoption data, renewal insights and market trends to evolve offers.
• Conduct market research and partner interviews to develop new concepts and business cases.
• Prepare sales and channel partners to position and sell service offers.

Connaissances

Product management

B2B technology

Services portfolio

Cross-functional collaboration

Market research

Description du poste

Senior Product Manager, Services (Remote, North America)

Shape the services behind a global audio and video brand. Millions of people rely on Jabra headsets and video systems every day. For the businesses that buy them, the experience after the sale matters just as much as the device itself - from deployment and ongoing support to getting the most from their investment. We are looking for a Senior Product Manager to grow Jabra’s services portfolio. You will own the roadmap for our current service offers, identify the next opportunities to build, and ensure customers, partners, and sales teams understand the value of our services. In the role of Senior Product Manager, Services in the Jabra Services Product Management team, you will contribute to our purpose of Bringing People Closer. You will shape revenue-generating service offers across Jabra’s headset and video portfolio, from concept and business case through global launch and adoption.

The Team you will be part of

You will join a small, experienced team building Jabra’s services business - a strategic growth area for our global audio and video solutions. The team develops service plans, extended warranties, and premium support offerings that help enterprise customers deploy, manage, and maximize the value of their Jabra solutions. We work closely with product, engineering, sales, channel, support, marketing, and operations colleagues worldwide. We value customer insight, thoughtful prioritization, practical collaboration, and creating offers that deliver clear value for customers and the business.

Your contribution is appreciated, and you will:

• Build and maintain the roadmap for Jabra’s revenue-generating services, including service plans, extended warranties, and premium service tiers across video and headset portfolios.
• Define service offers, target customers, included capabilities, and differentiation in the market.
• Shape the balance between baseline service capabilities and paid plans to support a consistent customer experience.
• Develop and deliver plans that increase service adoption, attachment, renewals, and revenue.
• Use customer feedback, adoption data, renewal insights, and market trends to improve, expand, or retire offers.
• Conduct market research, customer and partner interviews, and competitor analysis to develop new service concepts and business cases.
• Prepare sales, pre-sales, and channel partners to position and sell service offers, while aligning cross‑functional teams for successful launches.

To perform well in the role, we imagine that you:

• Bring experience in product management or offering management within B2B technology, services, support plans, or subscription-based solutions.
• Have taken a new offer from concept through business case, launch, and ongoing lifecycle management.
• Understand recurring‑revenue models, service levels, and lifecycle or support services.
• Communicate clearly with customers, sales teams, and channel partners, including through positioning, demonstrations, and commercial storytelling.
• Work well with cross‑functional stakeholders and can align engineering, sales, support, and operations teams without direct authority.

It is beneficial to have experience with collaboration technology, including video conferencing, headsets, or the Microsoft Teams and Zoom ecosystems. Experience with enterprise IT or facilities buying processes, indirect sales channels, and global markets is also beneficial.

At GN we pride ourselves on encouraging flexible work whenever possible. We trust our people to fulfill their responsibilities, to know when in‑person collaboration is better than hybrid, and to be present when it's needed most.

Pay Transparency Notice

The target annual base salary for this position can range from $155,000.00 - $185,000.00, with a discretionary bonus if you are an active employee as of the fiscal year-end. Compensation for roles at GN depends on a wide array of factors, including location, role, skill set, and level of experience.

We encourage you to apply. We highly value a mindset and motivation that align with our core values, to not only ensure growth for you, but for your team and the wider GN organization as well. We are focused on an inclusive recruitment process. All applicants will receive equal consideration for employment. Should you have any special requirements for the interview, please let the Hiring Manager know upon accepting the invitation to the interview.

Disability Accommodation

If you have a disability and believe you need a reasonable accommodation to search for a job opening or submit an online application, please email [e-mail] or call 978-606-2210. This email address and phone number are exclusively for assisting job seekers whose disability prevents them from applying online. Messages relating to other matters, such as application follow-up or technical issues unrelated to a disability, will not receive a response.

Join us in bringing people closer. GN brings people closer through our advanced intelligent hearing, audio, video, and gaming solutions. Inspired by people and motivated by innovation, we deliver technology that enhances the senses of hearing and sight. We enable people with hearing loss to overcome real‑life problems, improve communication and collaboration for businesses, and provide great experiences for audio and gaming users.

GN Store Nord A/S has entered into a definitive agreement for the sale of GN’s Hearing business to Amplifon S.p.A. to create a global leader in audiology. For GN Group, this creates an opportunity to expand our position in the large audio and video peripherals markets. Read more about the announcement here. We hope you will join us on this journey and look forward to receiving your application.

#LI-GNGroup #LI-Jabra

Thank you for your interest in careers at GN! This site includes GN roles across our Jabra, SteelSeries and Blue Parrott brands. For GN Hearing roles, including Beltone, ReSound and Audigy, please visit the GN Hearing career site. GN brings people closer through our leading intelligent hearing, audio, video, and gaming solutions. Inspired by people and driven by innovation, we deliver technology that enhance the senses of hearing and sight. We help people with hearing loss overcome real‑life challenges, improve communication and collaboration for businesses, and provide great experiences for audio and gaming enthusiasts.

GN was founded more than 150 years ago with a vision to connect the world. Today, inspired by our strong heritage, GN touches more lives than ever with the broadest portfolio of products and services in our history – fostering a sense of community, openness, and understanding. By listening to customers and combining our unique expertise in the human ear, audio, video, and speech, wireless technologies, software, and miniaturization, we transform what it takes to bring people closer to what is important to them.

The GN‑owned brands that are responsible for bringing these technologies to life:
Medical grade hearing technology: ReSound, Beltone, Interton, Jabra
Professional collaboration: Jabra, BlueParrott, FalCom
Gaming, calls and media: SteelSeries, Jabra

Founded in 1869, the GN Group employs 7,000 people and is listed on Nasdaq Copenhagen (GN.CO). GN’s solutions are sold in around 100 countries across the world. If you would like to learn more about us, visit our homepage gn.com or click on our different brands. You can also connect with us on LinkedIn, Facebook and Twitter.