Senior Product Manager, Services

Jabra; United States; Remote; USD 155,000 - 185,000; Full time

Job summary

GN Store Nord A/S invites a Senior Product Manager to shape the services portfolio. You will own the roadmap for service plans, extended warranties, and premium service tiers across video and headset portfolios, driving adoption and revenue.

You will collaborate with product, engineering, sales, channel, support, marketing, and operations teams worldwide to deliver compelling service concepts from concept to global launch.

Qualifications

• Experience in product management or offering management within B2B technology, services, support plans, or subscription-based solutions.
• Led offers from concept through business case, launch and lifecycle management.
• Understanding of recurring-revenue models, service levels, and lifecycle support services.

Responsibilities

• Build and maintain the roadmap for revenue-generating services across headset and video portfolios.
• Define service offers, target customers, included capabilities, and market differentiation.
• Balance baseline service capabilities with paid plans to ensure a consistent customer experience.
• Develop plans to increase service adoption, attachments, renewals, and revenue.
• Use customer feedback and market trends to improve, expand, or retire offers.
• Conduct market research, customer/partner interviews, and competitive analysis for new concepts.
• Prepare sales and channel partners to position and sell service offers and enable successful launches.

Skills

Product management

Offering management

B2B technology

Subscriptions models

Job description

(Remote, North America)

Shape the services behind a global audio and video brand.

Millions of people rely on Jabra headsets and video systems every day. For the businesses that buy them, the experience after the sale matters just as much as the device itself - from deployment and ongoing support to getting the most from their investment.

We are looking for a Senior Product Manager to grow Jabra’s services portfolio. You will own the roadmap for our current service offers, identify the next opportunities to build, and ensure customers, partners, and sales teams understand the value of our services.

In the role of Senior Product Manager, Services in the Jabra Services Product Management team, you will contribute to our purpose of Bringing People Closer. You will shape revenue-generating service offers across Jabra’s headset and video portfolio, from concept and business case through global launch and adoption.

The Team You Will Be Part Of

You will join a small, experienced team building Jabra’s services business - a strategic growth area for our global audio and video solutions. The team develops service plans, extended warranties, and premium support offerings that help enterprise customers deploy, manage, and maximize the value of their Jabra solutions.

We work closely with product, engineering, sales, channel, support, marketing, and operations colleagues worldwide. We value customer insight, thoughtful prioritization, practical collaboration, and creating offers that deliver clear value for customers and the business.

Your Contribution Is Appreciated, And You Will

• Build and maintain the roadmap for Jabra’s revenue-generating services, including service plans, extended warranties, and premium service tiers across video and headset portfolios.
• Define service offers, target customers, included capabilities, and differentiation in the market.
• Shape the balance between baseline service capabilities and paid plans to support a consistent customer experience.
• Develop and deliver plans that increase service adoption, attachment, renewals, and revenue.
• Use customer feedback, adoption data, renewal insights, and market trends to improve, expand, or retire offers.
• Conduct market research, customer and partner interviews, and competitor analysis to develop new service concepts and business cases.
• Prepare sales, pre-sales, and channel partners to position and sell service offers, while aligning cross-functional teams for successful launches.

To perform well in the role, we imagine that you:

• Bring experience in product management or offering management within B2B technology, services, support plans, or subscription-based solutions.
• Have taken a new offer from concept through business case, launch, and ongoing lifecycle management.
• Understand recurring-revenue models, service levels, and lifecycle or support services.
• Communicate clearly with customers, sales teams, and channel partners, including through positioning, demonstrations, and commercial storytelling.
• Work well with cross-functional stakeholders and can align engineering, sales, support, and operations teams without direct authority.
• It is beneficial to have experience with collaboration technology, including video conferencing, headsets, or the Microsoft Teams and Zoom ecosystems. Experience with enterprise IT or facilities buying processes, indirect sales channels, and global markets is also beneficial.

At GN we pride ourselves on encouraging flexible work whenever possible. We trust our people to fulfill their responsibilities, to know when in-person collaboration is better than hybrid, and to be present when it's needed most.

Pay Transparency Notice

The target annual base salary for this position can range from $155,000.00 - $185,000.00, with a discretionary bonus if you are an active employee as of the fiscal year-end. Compensation for roles at GN depends on a wide array of factors, including location, role, skill set, and level of experience.

We highly value a mindset and motivation that align with our core values, to not only ensure growth for you, but for your team and the wider GN organization as well.

We are focused on an inclusive recruitment process

All applicants will receive equal consideration for employment. Should you have any special requirements for the interview, please let the Hiring Manager know upon accepting the invitation to the interview.

Disability Accommodation

If you have a disability and believe you need a reasonable accommodation to search for a job opening or submit an online application, please email [e-mail] or call 978-606-2210. This email address and phone number are exclusively for assisting job seekers whose disability prevents them from applying online. Messages relating to other matters, such as application follow-up or technical issues unrelated to a disability, will not receive a response.

Join us in bringing people closer

GN brings people closer through our advanced intelligent hearing, audio, video, and gaming solutions. Inspired by people and motivated by innovation, we deliver technology that enhances the senses of hearing and sight. We enable people with hearing loss to overcome real-life problems, improve communication and collaboration for businesses, and provide great experiences for audio and gaming users.

GN Store Nord A/S has entered into a definitive agreement for the sale of GN’s Hearing business to Amplifon S.p.A. to create a global leader in audiology. For GN Group, this creates an opportunity to expand our position in the large audio and video peripherals markets. Read more about the announcement here.