Senior Product Manager, Salesforce & AI Experience

The Walt Disney Company; Orlando (FL); On-site; USD 137,000 - 167,000; Full time

Job summary

The Walt Disney Company is seeking a Product Manager for Disney Experiences in Orlando to own a portfolio of Salesforce-based capabilities, including messaging, case management, guest data, knowledge, and cast member experiences. This AI-forward role focuses on turning use cases into practical, proactive guest and cast member experiences.

You will partner with operations, design, engineering, data, and other product teams to translate guest needs into actionable solutions across channels and

Qualifications

• Minimum 5 years of related work experience.
• Experience with Agile methodologies.
• Experience pulling and analyzing datasets.
• Proficiency with Jira and familiar with Keynote or similar tools.
• Advanced knowledge of collaboration tools such as Jira, Smartsheet, and Confluence.
• Experience with data & analytics tools (Tableau, SQL, etc.).
• Experience leading initiatives across multiple teams.

Responsibilities

• Drive portions of the full product development lifecycle from ideation through delivery.
• Develop product requirements and user stories.
• Collaborate with engineering, UX, marketing, and business partners.
• Own small to medium product areas including solution definition and launch.
• Design and integrate software features and/or multiple systems (SaaS).
• Partner with engineering on new tech, testing approaches, and architecture.
• Apply digital technologies to improve product outcomes.
• Stay current with emerging technologies and industry trends.
• Prepare clear presentations for diverse audiences.

Skills

Agile methodologies

Strategic thinking

Cross-team collaboration

Effective communication

Data analysis

AI knowledge

Education

Bachelor’s degree in relevant field

Bachelor’s degree in related field or equivalent experience

Tools

JIRA

Salesforce Service Cloud

Tableau

SQL

Confluence

Job description

The Walt Disney Company is seeking a Product Manager for Disney Experiences in Orlando to own a portfolio of Salesforce-based capabilities, including messaging, case management, guest data, knowledge, and cast member experiences. This AI-forward role focuses on turning use cases into practical, proactive guest and cast member experiences.

You will partner with operations, design, engineering, data, and other product teams to translate guest needs into actionable solutions across channels and