Director of Product, Rider and Driver Mobile Experience

Via; New York (NY); On-site; USD 180,000 - 220,000; Full time

Benefits offered by this job

Health coverage

401(k) match

Parental leave

Wellness perks

PTO 20 days

Job summary

Via in New York City seeks a Director of Product for Rider and Driver Mobile Experience to lead a scaled portfolio and shape the next generation of mobile apps for riders and drivers. You will own the vision, drive product strategy, and work with design, data science, and engineering to deliver intuitive experiences at scale.

You will apply AI and data insights to deliver high-impact features, manage end-to-end delivery, and collaborate with public sector partners to improve mobility and

Qualifications

• Experience leading product initiatives in startups or large environments.
• Ability to translate market feedback and technical constraints into a product roadmap.
• Familiarity with AI-powered product features and data-driven decision-making.

Responsibilities

• Define and lead the vision and strategic roadmap for the next-generation mobile platform for riders and drivers.
• Leverage data analytics, AI, user research to drive high-impact mobile experiences.
• Manage full-stack product delivery from UI to back-end APIs and integrations.
• Collaborate with design to ensure accessible, intuitive experiences across platforms.
• Assess value versus cost and scope items to optimize resources.
• Serve as liaison across Engineering, QA, Operations, and Business teams.

Skills

Product management

Data analytics

AI/ML awareness

Cross-functional leadership

User research

Job description

Director of Product, Rider and Driver Mobile Experience

New York City

Via is using technology to transform transportation around the world. From changing a single person’s daily commute to reducing humanity’s collective environmental footprint — we’ve got huge goals.

As a Director of Product at Via, you will lead a complex, scaled portfolio of products and features that impact our end users. You will be joining Via at a time of rapid growth, impacting tens of thousands of riders per day especially those from low-income communities. This is an opportunity to shape the next generation of our mobile apps, provide intuitive and delightful experiences all while keeping our promise to our public sector customers on bettering the transit network as a whole. This includes combining various transportation modes, thoughtfully integrating into existing public transport and translating that experience across users from our public sector customers to riders and drivers. This role is one of thought leadership combined with a pragmatic eye towards building and shipping products that delight our partners.

What You’ll Do:

• Define and lead the vision and strategic roadmap for our next-generation mobile platform, driving seamless and intuitive journeys for millions of riders and drivers on a single unified platform.
• Leverage data analytics, AI, user research, and innovative thinking to spearhead product features that deliver delightful and high-impact mobile experiences.
• Manage full-stack development from front-end user interfaces to back-end architecture, robust API integrations, and third-party partner connections.
• Actively collaborate on user-first design and interface details to ensure smooth, highly accessible, and intuitive interactions across all platforms.
• Assess the value relative to cost for all product requirements, efficiently scoping and descoping items as needed to optimize resource allocation.
• Serve as the primary liaison across Engineering, QA, Operations, and Business teams to direct cohesive, day-to-day execution.

Who You Are:

• You are an experienced product manager, with 7-10 years of experience in successful startups or large companies operating on a global scale.
• You have owned a broad set of products, led a product domain/line across a company, and built category-leading products.
• You are able to digest market research & customer feedback along with having a crisp understanding of technical requirements and constraints to paint a vision of what a great product could look like.
• You have a strong understanding of how AI and emerging technologies can transform product experiences, and a track record of identifying and shipping AI-powered solutions that create meaningful value for users and the business.
• You have demonstrated success in handling an end-to-end product lifecycle with the ability to drive product planning, development, and launch.
• Excellent analytical abilities and a strong business acumen.
• A great multitasker who thrives in a dynamic, fast-paced work environment.
• Pro‑active and independent achiever, self‑learner, able to handle a task from idea to production.
• Team player, with great communication/listening skills and a can‑do attitude.
• You have a passion for public transit, mapping, SaaS and accessibility - working experience in these areas is a plus.

What We Offer:

• Base Salary Range: $180,000 - $220,000 per year plus variable pay and equity as part of a total compensation package. Final compensation will be determined by the candidate’s experience, knowledge, and skills.
• Comprehensive health coverage, with low-cost dental and vision plans
• A 401(k) with company match and vesting
• Fully paid parental leave for new parents, with extended leave options
• Additional benefits (mental health, pet insurance, and other wellness perks)
• 20 days of paid time off (PTO) annually

There has never been a more exciting time to be on the cutting edge of public mobility. Ready to join the ride?

Via is an equal opportunity employer.