Senior Product Manager, Retention & Churn Prevention

Amazon; Bellevue (WA); On-site; USD 136,000 - 184,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Paid time off

Parental leave

Job summary

Amazon Kuiper Commercial Services LLC in Bellevue, WA is seeking a Senior Product Manager to lead retention and churn prevention for the North America Consumer team. You will own at-risk segments, build intervention programs, and drive lifetime value across a subscription business.

The role requires data-driven decision-making, strong analytical skills, and the ability to navigate a matrixed organization. Collaboration with GTM, Growth, Product, Marketing, and Analytics is essential for scalable

Qualifications

• 5+ years of product or program management, product marketing, business development or technology experience.
• Bachelor's degree or equivalent.
• Experience owning/driving roadmap strategy and definition.
• Experience owning technology products.
• 5+ years of customer lifecycle or subscriber base management.

Responsibilities

• Develop and execute the end-to-end retention and churn prevention strategy, deploying predictive churn indicators to identify at-risk subscribers and match them to the right interventions
• Define and manage retention offers, eligibility gating, and distribution plans to ensure interventions reach the right customers at the right time
• Build and optimize save programs across inbound (CS-assisted) and outbound (automated) channels, measuring intervention effectiveness through A/B testing and holdout groups
• Track and report on subscriber retention and churn trends, business performance, variance to plan, and corrective actions as part of weekly, monthly, and quarterly business reviews
• Own the bottom-up churn forecast for long-range business planning cycles and near-term operational requirements
• Partner with Data Science and Analytics teams to develop and optimize churn prediction models
• Analyze and leverage customer data and behavioral signals to identify leading indicators of churn, inform intervention timing, and present detailed business cases for new retention investments to executive leadership
• Deliver insightful business analyses, financial models, and comprehensive, written strategy documents quantifying the contribution profit impact of churn reduction initiatives
• Partner with Product & Engineering teams to define tooling requirements for retention offer distribution and eligibility gating, influencing the product roadmap to reduce manual operational burden

Skills

Product management

Roadmap strategy

Data-driven insights

Stakeholder management

Customer lifecycle

Education

Bachelor's degree or equivalent

Job description

Amazon Kuiper Commercial Services LLC in Bellevue, WA is seeking a Senior Product Manager to lead retention and churn prevention for the North America Consumer team. You will own at-risk segments, build intervention programs, and drive lifetime value across a subscription business.

The role requires data-driven decision-making, strong analytical skills, and the ability to navigate a matrixed organization. Collaboration with GTM, Growth, Product, Marketing, and Analytics is essential for scalable