Senior Product Manager

Salesforce; San Francisco (CA); On-site; USD 173,000 - 260,000; Full time

Job summary

Salesforce is seeking a Senior Product Manager to own the Piper website experience end-to-end, shaping how website visitors interact with Piper’s real-time AI capabilities. You’ll collaborate with design, engineering, AI, marketing, and customer teams to prioritize features, validate ideas with customers, and deliver high-quality products that improve lead conversions and user experience.

The role emphasizes AI fluency, technical literacy, and strong cross-functional collaboration in a

Qualifications

• 5+ years of product management experience in a fast-moving B2B SaaS environment.
• Strong technical and product literacy; partner deeply with engineering and design.
• Excellent cross-functional communication; represent the product area to executives and teams.
• Demonstrates AI fluency and uses AI across PM workflows; a related technical degree is required.

Responsibilities

• Own and evolve Piper on the website, leading the end-to-end visitor experience.
• Translate opportunities into a clear product roadmap with prioritized requirements.
• Collaborate with design, engineering, AI, marketing, sales, and customer teams to build and launch products.
• Define success metrics for the website and monitor performance, localization, latency, and user experience quality.
• Leverage AI tools across the full product development lifecycle, from insights to prototyping and validation.

Skills

5+ years product management

AI fluency

cross-functional communication

technical literacy

Education

Related technical degree

Tools

Claude

Figma AI

Job description

Job Category

Product

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

The Experience

Qualified is the #1 Agentic Marketing platform for revenue teams that run on Salesforce, based in San Francisco or remote. At the center of our product is Piper, our AI SDR, who engages website visitors in real time through chat, voice, and video. We're looking for a Senior Product Manager to own the website experience end to end — the conversations visitors have with Piper the moment they land on a customer's site, and the messenger surface that carries them. Hundreds of the world's leading brands — including Crunchbase, Asana, and Box — choose Qualified to increase lead conversions, generate more meetings, and improve efficiency within their inbound pipeline motion. As a Senior Product Manager, you'll lead efforts to deliver new features and products, working with customers and analyzing metrics to evaluate opportunities and define strategic direction, while collaborating closely with product designers, engineers, marketing, sales, and our customer team to plan, execute, and launch products. This is a high-visibility role at the center of our roadmap, suited to technologists, innovators, and problem solvers who want to shape uncharted territory in AI for B2B marketing.

What You'll Actually Be Doing

• Own and evolve Piper on the website: lead the end-to-end visitor experience across the website.
• Turn ambiguity into a clear product roadmap: work with customers and stakeholders to identify opportunities, facilitate debate, build consensus, and translate emerging ideas into well-reasoned requirements, priorities, and launch plans.
• Partner deeply across teams: collaborate with design, engineering, AI teams, marketing, sales, and customer teams to build, launch, and mature high-quality products.
• Define and monitor success: establish the north star and supporting metrics for the website, then monitor response quality, i18n/localization behavior, latency, website performance impact, and visitor experience quality.
• Leverage AI tools throughout the full product development lifecycle — from synthesizing customer feedback at scale and generating lightweight specs, to rapid prototyping and solution validation with engineering and design.

You're Our Person If...

• You have 5+ years of product management experience, with a track record of owning a product area end to end in a fast-moving B2B SaaS environment.
• You have strong technical and product literacy; you partner deeply with engineering and design, engage with technical tradeoffs, and can translate ideas into clear product requirements and roadmaps.
• You have excellent cross-functional communication skills; you can facilitate debate, drive consensus, and represent the product area clearly to executives, stakeholders, engineering, design, sales, marketing, customer teams, and customers.
• You demonstrate AI fluency — you actively use AI across your PM workflows, including customer insight synthesis, spec generation, prototyping, and backlog prioritization, and can speak to the outcomes it's driven. A related technical degree required.

Even Better If...

• Experience with conversational, chat, messaging, marketing automation, or other real-time/AI-driven product surfaces.
• Hands-on experience using AI-assisted tools (e.g. Claude, Figma AI, vibe-coding tools) to build working prototypes for customer validation and engineering alignment.
• Demonstrated ability to navigate change and lead independently, with an entrepreneurial spirit and a willingness to do whatever it takes to help the team succeed.

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.

Accommodations

If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.

Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

In the United States

In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.

At Salesforce, we believe in equitable compensation practices that reflect the dynamic nature of labor markets across various regions.

The typical base salary range for this position is $172,500 - $260,100 annually. In select cities within the San Francisco and New York City metropolitan area, the base salary range for this role is $207,800 - $285,800 annually. The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable.