Senior Product Manager, Piper

100 Salesforce, Inc.; San Francisco (CA); Remote; USD 173,000 - 260,000; Full time

Benefits offered by this job

Time off

Medical insurance

Dental

Vision

Parental leave

Stock purchase

Job summary

Salesforce in San Francisco is seeking a Senior Product Manager to own the Piper website experience end to end, shaping how visitors interact with our AI-driven surface. You’ll partner with design, engineering, AI teams, marketing, sales, and customer teams to turn insights into a concrete roadmap, set success metrics, and deliver high-quality features.

This high-visibility role demands technical fluency, strong communication, and an entrepreneurial spirit to navigate fast-moving B2B SaaS

Qualifications

• 5+ years of product management experience in a fast-moving B2B SaaS environment.
• Strong technical and product literacy; translate ideas into clear requirements and roadmaps.
• Excellent cross-functional communication; facilitate debate and represent the product area to executives and teams.
• Demonstrate AI fluency; actively use AI across PM workflows for insights, spec generation, prototyping.
• A related technical degree is required.

Responsibilities

• Own the Piper website experience end to end across visitor interactions.
• Turn ambiguity into a clear product roadmap with customer and stakeholder input.
• Partner with design, engineering, AI, marketing, sales, and customer teams to launch high-quality products.
• Define and monitor the north star metrics; track localization, latency, and site performance.
• Leverage AI tools throughout the PM lifecycle for rapid prototyping and validation.

Skills

Product management

Cross-functional communication

AI fluency

Technical literacy

Stakeholder management

Education

Related technical degree

Job description

Job Category Product Job Details About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. The Experience Qualified is the #1 Agentic Marketing platform for revenue teams that run on Salesforce, based in San Francisco or remote. At the center of our product is Piper, our AI SDR, who engages website visitors in real time through chat, voice, and video. We're looking for a Senior Product Manager to own the website experience end to end — the conversations visitors have with Piper the moment they land on a customer's site, and the messenger surface that carries them. Hundreds of the world's leading brands — including Crunchbase, Asana, and Box — choose Qualified to increase lead conversions, generate more meetings, and improve efficiency within their inbound pipeline motion. As a Senior Product Manager, you'll lead efforts to deliver new features and products, working with customers and analyzing metrics to evaluate opportunities and define strategic direction, while collaborating closely with product designers, engineers, marketing, sales, and our customer team to plan, execute, and launch products. This is a high-visibility role at the center of our roadmap, suited to technologists, innovators, and problem solvers who want to shape uncharted territory in AI for B2B marketing.

What You'll Actually Be Doing

• Own and evolve Piper on the website: lead the end-to-end visitor experience across the website.
• Turn ambiguity into a clear product roadmap: work with customers and stakeholders to identify opportunities, facilitate debate, build consensus, and translate emerging ideas into well-reasoned requirements, priorities, and launch plans.
• Partner deeply across teams: collaborate with design, engineering, AI teams, marketing, sales, and customer teams to build, launch, and mature high-quality products.
• Define and monitor success: establish the north star and supporting metrics for the website, then monitor response quality, i18n/localization behavior, latency, website performance impact, and visitor experience quality.
• Leverage AI tools throughout the full product development lifecycle — from synthesizing customer feedback at scale and generating lightweight specs, to rapid prototyping and solution validation with engineering and design.

You're Our Person If...

• You have 5+ years of product management experience, with a track record of owning a product area end to end in a fast-moving B2B SaaS environment.
• You have strong technical and product literacy; you partner deeply with engineering and design, engage with technical tradeoffs, and can translate ideas into clear product requirements and roadmaps.
• You have excellent cross-functional communication skills; you can facilitate debate, drive consensus, and represent the product area clearly to executives, stakeholders, engineering, design, sales, marketing, customer teams, and customers.
• You demonstrate AI fluency — you actively use AI across your PM workflows, including customer insight synthesis, spec generation, prototyping, and backlog prioritization, and can speak to the outcomes it's driven.
• A related technical degree required.

Even Better If...

• Experience with conversational, chat, messaging, marketing automation, or other real-time/AI-driven product surfaces.
• Hands-on experience using AI-assisted tools (e.g. Claude, Figma AI, vibe-coding tools) to build working prototypes for customer validation and engineering alignment.
• Demonstrated ability to navigate change and lead independently, with an entrepreneurial spirit and a willingness to do whatever it takes to help the team succeed.

Unleash Your Potential

Unleash Your Potential When you join Salesforce, you’ll be limitless in all areas of your life.

Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best.

Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love.

Accommodations

If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.

Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.

Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment.

What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education. In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits.

Salesforce offers a variety of benefits to help you live well including:

• time off programs
• medical
• dental
• vision
• mental health support
• paid parental leave
• life and disability insurance
• 401(k)
• an employee stock purchasing program

More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records. At Salesforce, we believe in equitable compensation practices that reflect the dynamic nature of labor markets across various regions.

The typical base salary range for this position is $172,500 - $260,100 annually. In select cities within the San Francisco and New York City metropolitan area, the base salary range for this role is $207,800 - $285,800 annually. The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable.

We're Salesforce, the Customer Company, inspiring the future of business with AI + Data + CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you've come to the right place.