Senior Product Manager, Patient Experience (Remote)

TailorCare, Inc.; Northern (KY); Hybrid; USD 110,000 - 160,000; Full time

Benefits offered by this job

Remote-friendly

Hybrid option in Nashville

PTO and holidays

Parental leave

Healthcare benefits

401k with employer match

Job summary

TailorCare, Inc. is seeking a Senior Product Manager to own the end-to-end digital patient experience across onboarding, engagement, and outcomes.

You’ll define the product vision for patient-facing apps and drive initiatives with clinical, design, and engineering teams to deliver trusted, scalable healthcare experiences. You will focus on patient journeys, activation, and retention, leveraging data and feedback to improve care navigation.

Qualifications

• 5+ years in product management, leading B2C or patient-facing products.
• 3+ years in healthcare, digital health, or regulated platforms.
• Proven track record launching consumer apps (mobile and/or web).
• Strong knowledge of patient journeys, engagement, and behavior change.
• Experience collaborating with designers on UX, usability, and accessibility.

Responsibilities

• Own the product vision and roadmap for TailorCare’s patient-facing platforms (web and mobile).
• Translate patient needs, clinical goals, and business priorities into high-impact product initiatives and features.
• Drive discovery through patient research, usability testing, data analysis, and direct patient feedback.
• Help design and deliver end-to-end patient journeys (onboarding, intake, education, triage, engagement, adherence).
• Partner with clinical and operations teams to ensure digital experiences align with real-world care workflows.
• Collaborate with design and engineering to build delightful, accessible, and scalable B2C products.
• Define success metrics (activation, engagement, conversion, retention, outcomes) and continuously optimize.
• Incorporate AI-powered and personalization features to improve patient guidance and care navigation.
• Serve as the connective tissue across product, clinical, and development teams to ensure cohesive execution.

Skills

Product management

B2C products

Digital health

UX collaboration

Data-driven mindset

Stakeholder management

Communication skills

Education

Bachelor’s degree

Clinical/health background

Job description

TailorCare, Inc. is seeking a Senior Product Manager to own the end-to-end digital patient experience across onboarding, engagement, and outcomes.

You’ll define the product vision for patient-facing apps and drive initiatives with clinical, design, and engineering teams to deliver trusted, scalable healthcare experiences. You will focus on patient journeys, activation, and retention, leveraging data and feedback to improve care navigation.