Senior Product Manager: Patient Engagement & AI

Equip Health; United States; À distance; USD 150 000 - 210 000; Plein temps

Avantages offerts par ce poste

Company laptop

Home internet stipend

Co-working stipend

Initial work-from-home stipend

Reload of home office stipend

401K option

Spring Health mental health benefit

EAP

HealthJoy

Résumé du poste

Equip Health, a fully virtual eating disorder treatment program, is seeking a Senior Product Manager to shape patient-facing AI across the care journey. You will define how AI connects families, patients, providers, and internal teams, with omnichannel agents and automated workflows that improve access and reduce manual work.

You will design, test, and launch AI agents with Engineering and vendors, while building the foundations to monitor, evaluate, and scale AI in clinical care.

Qualifications

• 5+ years of software product management experience, including dedicated experience shipping production conversational AI, LLM-powered agents, or automated patient-facing workflows.
• Proven ability to define product strategy and manage full lifecycles in an agile environment.
• Strong UX judgment with ability to balance automation and human-led flows.
• Experience collaborating with engineering on AI agent design and evaluating model trade-offs.
• Healthcare experience and HIPAA/PHI handling awareness are preferred.

Responsabilités

• Own patient-facing AI experiences end to end, shaping conversations and workflows that help people access and stay in care, from framing opportunities to phased launches.
• Ensure AI experiences reflect clinical values and patient needs, measure quality and outcomes, and introduce automation only when it improves patient care.
• Maintain high-quality end-to-end experiences across journeys, guiding where automation adds value and where humans should lead.
• Partner across teams to drive AI usage in patient communications, with a Next Best Action model for timely, channel-appropriate messages.
• Define safety standards for AI conversations, including crisis detection, escalation, and fast human handoffs.
• Redesign workflows with Operations to balance automation and human work, and oversee evaluation frameworks for pre-launch and live monitoring.

Connaissances

Product management

AI / ML product

Cross-functional leadership

Safety in AI

Healthcare context

Outils

Braze

AI agent platforms

Vendor management

Description du poste

Equip Health, a fully virtual eating disorder treatment program, is seeking a Senior Product Manager to shape patient-facing AI across the care journey. You will define how AI connects families, patients, providers, and internal teams, with omnichannel agents and automated workflows that improve access and reduce manual work.

You will design, test, and launch AI agents with Engineering and vendors, while building the foundations to monitor, evaluate, and scale AI in clinical care.