Senior Product Manager, Onboarding & Activation | Remote

Clio; New York (NY); On-site; USD 96,857 - 131,092; Full time

Benefits offered by this job

Top-tier health benefits

Flexible time off

RRSP matching

Job summary

Clio is seeking a Senior Product Manager for Onboarding and Activation based in New York. This role is crucial for ensuring law firms effectively use Clio’s multi-product platform during their first 120 days. You will drive the design of onboarding experiences and implement activation strategies.

The ideal candidate has 4+ years in B2B SaaS product management with a focus on customer engagement. A remote-first workforce means your insight and leadership will foster customer success from day one.

Qualifications

• Experience defining onboarding metrics and improving user engagement.
• Proven history of shipping successful B2B SaaS products.
• Strong analytical skills for interpreting customer data.

Responsibilities

• Own the onboarding and activation experience for new Clio customers.
• Design tools for Onboarding and Data Migration teams.
• Track and analyze customer engagement metrics.

Skills

Onboarding systems expertise

B2B SaaS product management

Data analysis & metrics

Cross-team collaboration

Customer experience design

Education

4+ years in product management

Tools

Pendo

Amplitude

Job description

Clio is seeking a Senior Product Manager for Onboarding and Activation based in New York. This role is crucial for ensuring law firms effectively use Clio’s multi-product platform during their first 120 days. You will drive the design of onboarding experiences and implement activation strategies.

The ideal candidate has 4+ years in B2B SaaS product management with a focus on customer engagement. A remote-first workforce means your insight and leadership will foster customer success from day one.