Senior Product Manager, Mobile Experience & Support

VISA; New York (NY); Hybrid; USD 157,000 - 251,000; Full time

Job summary

Visa Infinite Access (VIA) is Visa's next-generation digital platform for premium cardholders, delivering benefit discovery, engagement, and access through a global mobile experience. We are seeking a Senior Product Manager to own and evolve key areas of the cardholder experience across the VIA mobile app, customer communications, and customer support ecosystem.

The ideal candidate combines customer obsession, product execution, and data-driven decision making to deliver seamless experiences at

Qualifications

• 5+ years of Product Management experience.
• Experience delivering customer-facing digital products.
• Strong understanding of product lifecycle and agile delivery.
• Experience defining product requirements, roadmaps, and success metrics.
• Strong analytical, communication, and stakeholder management skills.

Responsibilities

• Own the product roadmap, requirements, and delivery for VIA mobile app and support experiences.
• Define and optimize cardholder journeys across onboarding, benefit discovery, engagement, and account management.
• Collaborate with Engineering, Design, Operations, AI, and regional teams to deliver high-quality customer experiences globally.
• Drive self-service, AI-powered support, and agent-assisted experiences to improve customer satisfaction and operational efficiency.
• Translate customer, business, and operational needs into clear product requirements, priorities, and roadmaps.
• Manage product backlogs and lead cross-functional execution from concept through launch and iteration.
• Define and track KPIs related to customer adoption, engagement, satisfaction, support effectiveness, and product performance.
• Leverage customer feedback, analytics, experimentation, and research to identify opportunities and continuously improve the experience.
• Support market launches, operational readiness, and ongoing optimization across multiple regions.

Skills

Product management

Agile delivery

Analytics

Stakeholder management

Mobile apps

Job description

Visa Infinite Access (VIA) is Visa's next-generation digital platform for premium cardholders, delivering benefit discovery, engagement, and access through a global mobile experience. We are seeking a Senior Product Manager to own and evolve key areas of the cardholder experience across the VIA mobile app, customer communications, and customer support ecosystem.

The ideal candidate combines customer obsession, product execution, and data-driven decision making to deliver seamless experiences at