Senior Product Manager, Messaging

Uber; San Francisco (CA); On-site; USD 190,000 - 211,000; Full time

Job summary

A leading company is seeking an App Experience PM to enhance the Uber Eats customer experience. This role involves collaborating with various teams to drive product growth and improve user engagement. The ideal candidate will have significant experience in product management and a strong passion for user experience.

Benefits

Bonus Program

Equity Award

Various Benefits

Qualifications

• Minimum of 5 years of delivering successful products.
• Experience with ads/content systems and targeting.

Responsibilities

• Own the end-to-end Messaging experiences for the Uber Eats app.
• Partner with teams to design holistic solutions for user needs.

Skills

User Experience

Data Analysis

Product Management

Education

Bachelors Degree in Computer Science

Tools

ML/ranking

Campaign Management

Job description

About the Role

In this role as an App Experience PM, you will own core elements of the Uber Eats customer experience, and partner with teams across the company to power new product growth and adoption. Ranging from helping launch new verticals, educating users, and partnering for new user journeys, this PM role is the hub for how we connect Eaters with the right food and essentials for them on the Uber Eats App.

You will help define the user experience for some of the most critical messaging and engagement surfaces in the Eats app, support the development of advanced targeting and personalization systems, and ultimately increase the ways Uber Eats supports customers around the world with their food and household needs as they adopt more of our services. Furthermore, you will be responsible for assimilating the business needs of a variety of stakeholders, and combining them with the needs of our consumers to create a delightful and effective in-app experience.

You will work with partners in design, research, and data science teams - and across product teams within the company - in order to understand customer needs. You will then design holistic solutions to address them. As a result, your work will touch millions of Eaters a day, including the experiences of your friends and family.

What the Candidate Will Do

• Own the end-to-end Messaging experiences and platforms that touch every part of the Eater journey, from the home screen to checkout and delivery. Across these surfaces, you'll own the full stack, in doing so, you'll be creating and leading execution on an exciting roadmap to materially shape the way tens of millions of people interact with the Uber Eats app.
• Partner with design, research, data science, engineering, and other PM stakeholders to understand user needs and pain points, and then design holistic solutions to address them
• Work with product, operations, sales, and other partner teams around the company to understand their use cases and integrate them appropriately in the Eater app

Basic Qualifications

• Minimum of 5 years of delivering highly successful and innovative products with your fingerprints all over them -- and you're deeply proud of what you've accomplished.
• Bachelors Degree in Computer Science or similar.
• Ads / Content systems experience working with targeting, campaign management, and performance measurement.
• Experience working on presentation layer of ads or onboarding funnels is a must have (ads system experience or content ranking is highly preferred).

Preferred Qualifications

• A passion for user experience: you can both guide design priorities for the team, and have an excellent sense of experience principles.
• Platform experience: you can take a laundry list of use cases and connect the dots to develop holistic, scalable solutions with internal partners.
• You can get the data you need and can whip it into an insightful story with no help. You have experience running rigorous multivariate testing and experimentation.
• ML/ranking experience: you can work closely with Data Science & Machine Learning Engineering experts to maximize the value of touchpoints with Eaters, optimizing across eater needs & context, timing, channels, content, and more.

For New York, NY-based roles: The base salary range for this role is USD$190,000 per year - USD$211,000 per year.

For San Francisco, CA-based roles: The base salary range for this role is USD$190,000 per year - USD$211,000 per year.

For all US locations, you will be eligible to participate in Uber's bonus program, and may be offered an equity award & other types of comp. You will also be eligible for various benefits. More details can be found at the following link https://www.uber.com/careers/benefits.

Uber is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form.

Offices continue to be central to collaboration and Uber’s cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.