Senior Product Manager- Loyalty

Publicis Sapient; Chicago (IL); On-site; USD 117,000 - 175,000; Full time

Job summary

An established industry player is seeking a Senior Product Manager to innovate loyalty solutions that enhance customer engagement and retention across various sectors. This role involves collaborating with diverse teams to create personalized experiences and drive business results. You'll leverage your expertise in product management and loyalty mechanics to deliver impactful solutions. The company promotes a flexible work environment with generous benefits, making it an exciting opportunity for those passionate about transforming customer experiences. If you're ready to take your career to the next level, this position is for you.

Benefits

Flexible vacation policy

16 paid holidays annually

Generous parental leave

Tuition reimbursement

Corporate gift matching program

Qualifications

• 5+ years of product management experience, including 2+ years in loyalty solutions.
• Strong understanding of loyalty mechanics and customer lifecycle engagement.

Responsibilities

• Lead cross-functional teams to define and build loyalty capabilities.
• Design customer-centric solutions that balance business and technical constraints.

Skills

Product Management

Loyalty Solutions

Stakeholder Management

Data-Driven Decision Making

Customer-Centric Solutions

Communication Skills

Education

Bachelor’s degree in Computer Science

Tools

MarTech/CDP platforms

Data Analytics Tools

Visualization Tools

Job description

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Job Description

As a Senior Product Manager, you will partner with our clients to design, deliver, and scale loyalty solutions that drive engagement, retention, and lifetime value across Retail, Consumer Goods, and Travel & Hospitality industries.

Responsibilities include leading a collaborative, cross-functional team working with CX/UX designers, developers, and senior management to define and build loyalty capabilities such as rewards engines, personalization services, membership tiers, partner integrations, and omnichannel experiences. These initiatives aim to deliver a differentiated customer experience, meet market demands, and drive business results.

Qualifications (Expected)

• 5+ years of product management experience, including 2+ years in loyalty solutions
• Strong understanding of loyalty mechanics, customer lifecycle engagement, and emotional loyalty levers across multiple verticals
• Experience with MarTech/CDP platforms, mobile apps, eCommerce or booking systems, and real-time personalization engines
• Proven ability to design customer-centric solutions balancing business and technical constraints
• Data-driven decision-making experience using segmentation, behavior modeling, or predictive analytics
• Excellent stakeholder management and communication skills across marketing, engineering, and executive teams
• Experience working with cross-functional teams in a matrix organization including Engineering, Marketing, Finance, UX, and Analytics
• Experience using data and analytics tools, with strong intuition for leveraging data in decision making
• Strong presentation and communication skills
• Bachelor’s degree in Computer Science, related field, or equivalent practical experience

Qualifications (Preferred)

• Experience with partner-based or coalition loyalty models, and integration with travel loyalty platforms (e.g., Sabre, Amadeus, Talon One)
• Experience shipping product to market
• Strong analytics skills and experience with visualization tools
• Business and digital strategy experience
• Ability to identify organizational and process changes to realize solution benefits

Additional Information

Salary Range: $117,000 - $175,000

Benefits of Working Here:

• Flexible vacation policy; time is not limited, allocated, or accrued
• 16 paid holidays annually
• Generous parental leave and transition programs
• Tuition reimbursement
• Corporate gift matching program

Publicis Sapient is committed to an inclusive, diverse workforce and equal employment opportunity. For accommodations, contact us at [e-mail] or [phone].

Company Description

Publicis Sapient is a digital transformation partner that helps organizations modernize and innovate, combining strategy, consulting, customer experience, agile engineering, and creativity to deliver value and growth.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Product Management and Marketing

Industries

• Business Consulting and Services