Senior Product Manager- Loyalty

Sapient Corporation; Chicago (IL); On-site; USD 117,000 - 175,000; Full time

Job summary

An innovative firm is seeking a Senior Product Manager to spearhead loyalty solutions that enhance customer engagement and retention across various sectors. This role involves collaborating with a high-performance team to design personalized experiences and loyalty programs that meet market demands. The ideal candidate will have extensive product management experience, a strong grasp of loyalty mechanics, and the ability to make data-driven decisions. Join a forward-thinking company committed to digital transformation and make a significant impact on customer experiences.

Benefits

Flexible vacation policy

16 paid holidays

Generous parental leave

Tuition reimbursement

Corporate gift matching program

Qualifications

• 5+ years of experience in product management, especially in loyalty solutions.
• Strong understanding of customer lifecycle engagement and loyalty mechanics.

Responsibilities

• Lead a cross-functional team to design and build loyalty capabilities.
• Define and deliver customer-centric solutions that drive engagement.

Skills

Product Management

Loyalty Solutions

Stakeholder Management

Data-driven Decision Making

Customer Engagement

Communication Skills

Cross-functional Team Leadership

Education

Bachelor's degree in Computer Science

Equivalent practical experience

Tools

MarTech/CDP Platforms

Analytics/Visualization Tools

Real-time Personalization Engines

Job description

Job Description

As a Senior Product Manager, you will partner with our clients to design, deliver, and scale loyalty solutions that drive engagement, retention, and lifetime value across Retail, Consumer Goods, and Travel & Hospitality industries.

As part of your responsibilities, you will lead a collaborative, cross-functional, and high-performance team working with CX/UX designers, developers, and senior management to define and build loyalty capabilities such as rewards engines, personalization services, membership tiers, partner integrations, and omnichannel experiences that deliver a differentiated customer experience, meet market demands, and drive business results.

Qualifications

Expected:

• 5+ years of product management experience, including 2+ years building or scaling loyalty solutions
• Strong understanding of loyalty mechanics, customer lifecycle engagement, and emotional loyalty levers across multiple verticals
• Experience with MarTech/CDP platforms, mobile apps, eCommerce or booking systems, and real-time personalization engines
• Proven ability to design customer-centric solutions while balancing business and technical constraints
• Data-driven decision-maker with experience using segmentation, behavior modeling, or predictive analytics to influence roadmap priorities
• Excellent stakeholder management and communication skills across marketing, engineering, and executive teams
• Experience working with cross-functional teams in a matrix organization including Engineering, Marketing, Finance, UX, and Analytics
• Experience using data and analytics tools and well-developed intuitions for leveraging data and analytics in generating objective and actionable evidence for fast and data-driven decision making
• Strong presentation and communication skills
• Bachelor's degree in Computer Science, a related field, or equivalent practical experience

Preferred:

• Experience with partner-based or coalition loyalty models, and integration with travel loyalty platforms (e.g., Sabre, Amadeus, loyalty API, Talon One providers)
• Demonstrated experience shipping product to market
• Strong analytics skills and experience using analytics/visualization tools
• Business and digital strategy experience
• Identifying organizational and process changes required to successfully realize the benefits of a solution

Additional Information

Salary Range: $117,000 - $175,000

Benefits of Working Here:

• Flexible vacation policy; time is not limited, allocated, or accrued
• 16 paid holidays throughout the year
• Generous parental leave and new parent transition program
• Tuition reimbursement
• Corporate gift matching program

Publicis Sapient is committed to an inclusive and diverse workforce and equal employment opportunity. For accommodations or assistance, contact us at [e-mail] or [phone].

Company Description

Publicis Sapient is a digital transformation partner helping organizations get to their future, both in how they work and serve customers. We combine strategy, consulting, customer experience, agile engineering, and creativity to unlock value and accelerate our clients' businesses through innovative products and services.