Integration Engagement Manager

11105 Expedia, Inc.; Austin (TX); On-site; USD 93,000 - 130,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Paid time off

EAP

Wellness and travel reimbursement

Travel discounts

IATAN membership

Job summary

Expedia Group is seeking an Integration Engagement Manager to oversee API integrations with Connectivity Providers. You will guide partners from initiation through testing and certification, ensuring data integrity and timely delivery.

You will coordinate with engineers, product, and support teams to resolve issues and drive successful API adoption. The role emphasizes leading large-scale integration projects, developing internal processes, and providing methodological guidance to partners for

Qualifications

• Experience with HTTP clients (Insomnia, Postman) and API integrations.
• Solid understanding of middleware integration platforms, system architecture, product APIs, web tools, and protocols (HTTP, REST).
• Proficient in reviewing and troubleshooting using development logs and testing tools.

Responsibilities

• Lead larger scope projects to assure the integrity of lodging-related data and on-time delivery within SLAs.
• Lead the development of internal integration processes and define standards for excellence.
• Own full-cycle certification testing for Expedia APIs with partners.
• Coordinate integration project kickoffs with Technical Relationship Managers.
• Provide standard methodologies for successful integrations and answer technical inquiries.

Skills

HTTP clients

Salesforce

Splunk

Kibana

Outlook

Slack

GraphQL

JSON

XML

EAI/B2B integrations

Tools

Insomnia

Postman

Job description

Integration Engagement Manager

Introduction to the team Expedia Group B2B connects partners across the travel industry to our leading technology, supply, and services - helping them deliver seamless travel experiences to their customers. From airlines and hotels to financial institutions and other travel platforms, we power smarter, faster, and more impactful travel solutions through the most connected marketplace in the world. Travel Partnerships and Advertising helps partners, including hotels, airlines, destination marketing organizations (DMOs) and more, deliver excellent traveler and B2B experiences. We drive growth for our partners and the Expedia Group marketplace through competitive supply, our leading advertising and travel media network and affiliate solutions.

As an Integration Engagement Manager, you will work directly with our Integration Connectivity Providers to manage integration projects from initiation to completion. You will help guide and consult partners through questions, development, testing, and eventual API launch. In this position, you will be critical to connecting new partners as well as certifying existing partners on new feature adoptions. In this role, you will:

• Lead larger scope projects to assure the integrity of lodging-related data and contribute to quality delivery within established SLAs.
• Lead the development of internal integration processes and help define the standards for excellence.
• Become a functional specialist for connectivity transactions.
• Lead communication and reporting on vendor certification progress.
• Work closely with Integration Engineers, Product and Technical Support as technical issues arise during the implementation of APIs.
• Work with Technical Relationship Managers to coordinate the integration project kickoffs.
• Own full-cycle certification testing for various Expedia APIs with new/existing partners.
• Provide the partner with standard methodologies for making the integration a success.
• Answer technical inquiries from all vendors relating to Expedia APIs.
• Perform testing of various scenarios to ensure integration health and performance, system functionality, and behavior.
• Advance system issues with the appropriate support teams and engage internal technology teams to discuss product development and support.

Experience and qualifications: Experience with HTTP clients (Insomnia, POSTman), Salesforce, Splunk, Kibana, Outlook, Slack, and the capacity to read and understand GraphQL, JSON, and XML messages. Solid understanding of middleware integration platforms, system architecture, product APIs, web tools, testing environments, and internet protocols (HTTP, SSL, REST) Integration/Technical Experience: Proficient experience in EAI or B2B integrations Proficient in reviewing and troubleshooting using development logs and testing tools.

Problem Solving: Takes initiative to identify current and potential problems and discern the best solutions, involving internal or external resources.

Results-oriented: You work towards efficiency, taking ownership of issues.

Ability to work independently under tight deadlines, and thrive in a multi-tasked, constantly evolving environment, while maintaining a focus on goals.

Communication: Able to communicate across all levels of the organization hierarchy.

Ability to communicate in technical terms to non-technical resources and speak technically with technical resources.

Handling Complexity: Work across teams to achieve goals and resolve issues, remaining educated and up to date on new technologies and system developments, and ability to prioritize multiple projects and initiatives simultaneously.

#LI-DNI

Salary

The total cash range for this position in Seattle is $92,500.00 to $129,500.00. Employees in this role have the potential to increase their pay up to $148,000.00, which is the top of the range, based on ongoing, demonstrated, and sustained performance in the role.

The total cash range for this position in Austin is $92,500.00 to $129,500.00. Employees in this role have the potential to increase their pay up to $148,000.00, which is the top of the range, based on ongoing, demonstrated, and sustained performance in the role.

The total cash range for this position in Seattle is $92,500.00 to $129,500.00. Employees in this role have the potential to increase their pay up to $148,000.00, which is the top of the range, based on ongoing, demonstrated, and sustained performance in the role.

Starting pay for this role will vary based on multiple factors, including location, available budget, and an individual’s knowledge, skills, and experience. Pay ranges may be modified in the future.

Benefits and perks

• medical
• dental
• vision coverage
• paid time off
• an Employee Assistance Program
• wellness and travel reimbursement
• travel discounts
• International Airlines Travel Agent Network (IATAN) membership

Learn more about life at Expedia Group at https://careers.expediagroup.com/life.

Accommodation requests

Expedia Group is committed to providing an inclusive and accessible recruiting experience. If you need an accommodation or adjustment due to a disability during the application or recruiting process, please submit a request at https://expedia.service-now.com/askeg?id=job_accommodation.

About Expedia Group

Expedia Group includes three flagship consumer brands - Expedia, Hotels.com, and Vrbo - along with a leading B2B travel business and travel advertising offerings. Across our brands and business, we help travelers explore the world with confidence and ease.

Important notice

Employment opportunities and job offers at Expedia Group will always come from Expedia Group's Talent Acquisition and hiring teams.

Never share sensitive personal information unless you are confident of the recipient.

Expedia Group does not extend job offers via email or messaging tools to individuals with whom we have not made prior contact.

Our email domain is @expediagroup.com.

The official place to find and apply for roles is https://careers.expediagroup.com/jobs/.

Equal Opportunity

Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other characteristic protected by law.

This employer participates in E-Verify. The employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee's I-9 to confirm work authorization.

Expedia Group (NASDAQ: EXPE) powers travel for everyone, everywhere through our global platform.

Driven by the core belief that travel is a force for good, we help people experience the world in new ways and build lasting connections.

We provide industry-leading technology solutions to fuel partner growth and success, while facilitating memorable experiences for travelers.

Expedia Group's family of brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Vrbo®, trivago®, Orbitz®, Travelocity®, Hotwire®, Wotif®, ebookers®, CheapTickets®, Expedia Group™ Media Solutions, Expedia Local Expert®, CarRentals.com™, and Expedia Cruises™. For more information, visit www.expediagroup.com.

Employment opportunities and job offers at Expedia Group will always come from Expedia Group’s Talent Acquisition and hiring teams.

Never provide sensitive, personal information to someone unless you’re confident who the recipient is.

Expedia Group does not extend job offers via email or any other messaging tools to individuals to whom we have not made prior contact.

Our email domain is @expediagroup.com.

The official website to find and apply for job openings at Expedia Group is lifeatexpediagroup.com/jobs.