Senior Product Manager, Fraud Risk Platforms

Ladders; United States; Remote; USD 136,000 - 170,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) match

Paid time off

Employee stock purchase plan

Professional development

Job summary

Ladders is seeking a Senior Product Manager for Fraud Risk Platforms to own strategy and roadmap for case decisioning, focusing on routing, prioritization, and automation. The role collaborates with Risk Operations and cross-functional stakeholders to deliver scalable product solutions and measurable operational improvements.

The ideal candidate has 7+ years in Product Management with fraud/risk exposure, strong analytical, and senior stakeholder communication skills.

Qualifications

• 7+ years in Product Management
• Experience in fraud, risk, trust & safety, or large-scale operations automation
• Proven strategy definition and leadership of complex initiatives
• Strong data-driven prioritization and metrics
• Cross-functional collaboration to translate problems into scalable solutions
• Ability to navigate ambiguity and balance strategy with immediate operational needs
• Excellent communication and stakeholder management for senior leaders

Responsibilities

• Own and drive a roadmap for risk case decisioning with measurable goals
• Collaborate with Risk Operations to analyze case handling and prioritize opportunities
• Define resolution paths and determine automation and self-service options
• Shape end-to-end case lifecycle including routing, prioritization, and resolution actions
• Lead cross-functional discovery and translate needs into requirements
• Establish success metrics using data to evaluate performance and costs
• Represent case resolution in upstream decisions with visible operational impacts

Skills

Fraud experience

Risk & safety

Data-driven prioritization

Cross-functional collaboration

Stakeholder management

Leadership of complex initiatives

Analytical skills

Ambiguity navigation

Senior-level communication

Education

Bachelor’s degree or equivalent

Job description

For our client, we are seeking a Senior Product Manager, Fraud Risk Platforms to join the team of a leader in the Information Technology space.

This role will own the strategy and roadmap for fraud risk case decisioning, with a strong focus on improving how cases are routed, prioritized, and resolved. The position partners closely with Risk Operations and cross-functional stakeholders to turn complex operational needs into scalable product solutions. Success in this role will be measured by stronger automation, better self-service, clearer decision paths, and improved operational efficiency across the case lifecycle.

Location: Remote - US based candidates only, no visa sponsorship available

Compensation: $136,000 – $170,000 annually

Responsibilities

• Own and drive a roadmap for risk case decisioning, aligning priorities to measurable goals.
• Collaborate with Risk Operations to analyze case handling and prioritize impactful opportunities.
• Define resolution paths for various case types, determining automation and self-service options.
• Shape the end-to-end case lifecycle, including routing, prioritization, and resolution actions.
• Lead cross-functional discovery and execution, translating needs into clear requirements and outcomes.
• Establish success metrics for initiatives, using data to evaluate performance and operational costs.
• Represent case resolution in upstream decisions, ensuring operational impacts are visible before changes are implemented.

Qualifications

• Bachelor’s Degree or equivalent experience with 7+ years in Product Management.
• Experience in fraud, risk, trust & safety, or large-scale operations automation.
• Proven track record in defining strategy and leading complex initiatives in fast-paced environments.
• Strong analytical skills with a data-driven approach to prioritization and success metrics.
• Experience collaborating with cross-functional teams to translate complex problems into scalable solutions.
• Ability to navigate ambiguity and balance long-term strategy with immediate operational needs.
• Excellent communication and stakeholder management skills, capable of influencing senior leaders.

Benefits

• Comprehensive health, dental, and vision insurance.
• 401(k) plan with company match.
• Generous paid time off and holiday schedule.
• Employee stock purchase plan.
• Opportunities for professional development and growth.

Our client is an equal opportunity employer. We encourage you to apply even if you don’t meet every qualification—your background could be exactly what this team needs.