Fraud Engineering Operations Director

3M HEALTHCARE; Austin (TX); Hybrid; USD 180,000 - 240,000; Full time

Benefits offered by this job

Health & Wellness program

Hybrid Work Opportunities

Flexible Time Off

Career Development & Mentoring

Community Volunteering & Philanthropy

Employee Recognition Programs

Job summary

3M HEALTHCARE seeks an experienced Operations Director to lead the Fraud Intelligence Product Line, coordinating across Product, Engineering, Finance, and partner teams to drive performance and operational excellence. The role focuses on protecting customers and platforms at scale, and sits at the center of multiple functions to ensure successful delivery.

The position requires strong execution discipline, budget and people management, and the ability to build real-time dashboards that drive

Qualifications

• 12+ years of experience in business operations, program management, or operational leadership in large-scale technology organizations.
• Proven track record of driving execution across complex, cross-functional environments.
• Experience supporting Product and Engineering organizations at scale.
• Excellent communication skills and ability to operate effectively across teams and levels.

Responsibilities

• Run the day-to-day operations of the Fraud Intelligence Product Line with consistent planning and execution.
• Own and facilitate the monthly Fraud Business Review with cross-functional inputs to provide clear health, KPI, and financial views.
• Drive leadership operating rhythms including staff meetings, planning cycles, and quarterly business reviews with tracked actions.
• Ensure alignment on priorities and commitments across Product, Engineering and cross-functional partners.
• Manage operational oversight of a multi-million product and engineering portfolio, including budget and headcount oversight.

Job description

Overview

Q2 is a leading provider of digital banking and lending solutions to banks, credit unions, alternative finance companies, and fintechs in the U.S. and internationally. Our mission is to build strong and diverse communities through innovative financial technology, empowering our people to help create success for our customers.

We’re looking for an Operations Director to lead operational execution for the Fraud Intelligence Product Line organization. This team protects customers, platforms, and transactions at scale, and the role sits at the center of Product, Engineering, and cross‑functional partners to drive business performance and operational excellence across the Fraud domain.

Responsibilities

• Run the day‑to‑day operations of the Fraud Intelligence Product Line, ensuring consistent execution against plans and commitments.
• Own and facilitate the monthly Fraud Business Review, coordinating inputs across Product, Engineering, Finance, and partner teams to provide a clear view of team health, KPIs, operational performance, and financials.
• Drive leadership operating rhythms including staff meetings, planning cycles, and quarterly business reviews, ensuring agendas, decisions, and follow‑ups are tracked and executed.
• Ensure alignment on priorities and commitments across Product, Engineering, and cross‑functional partners.
• Manage operational oversight of a multi‑million product and engineering portfolio, ensuring spend aligns with plans and business priorities.
• Partner with Finance to track budget vs. actuals, forecasts, and variances, driving visibility and accountability.
• Lead headcount tracking, hiring progress, and workforce allocation across teams.
• Monitor vendor and infrastructure spend to align with delivery needs.
• Drive execution across Product and Engineering by ensuring clear plans, ownership, and accountability for delivery.
• Identify and remove blockers to execution, escalating issues and driving resolution across teams.
• Coordinate dependencies across Product, Engineering, Risk, Compliance, GTM, and Support to keep delivery on track.
• Build strong working relationships across product and technical leadership to ensure consistent execution.
• Own tracking and reporting of key metrics across product delivery, engineering throughput, and financial performance.
• Build and maintain dashboards and reporting that provide real‑time visibility into performance and ensure leadership has clear, actionable insights.

Requirements

• 12+ years of experience in business operations, program management, or operational leadership in large‑scale technology organizations.
• Proven track record of driving execution and delivering results across complex, cross‑functional environments.
• Experience supporting Product and Engineering organizations at scale.
• Strong operational rigor with the ability to manage budgets, headcount, and performance tracking.
• Experience working closely with senior leaders and enabling effective decision‑making and execution.
• Ability to create structure, drive accountability, and follow through on commitments.
• Strong analytical skills with experience using data to track performance and inform decisions.
• Excellent communication skills and ability to operate effectively across teams and levels.
• Experience in fraud, risk platforms, financial services, or trust & safety is a plus.
• Fluent written and oral communication in English; authorized to work for any employer in the U.S.; no visa sponsorship at this time.

Benefits

• Health & Wellness, including competitive health insurance and generous paid parental leave for eligible new parents.
• Hybrid Work Opportunities.
• Flexible Time Off.
• Career Development & Mentoring Programs.
• Community Volunteering & Company Philanthropy Programs.
• Employee Peer Recognition Programs.

Equal Opportunity Employer Statement

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, or veteran status. Applicants in California or Washington State may not be exempt from federal and state overtime requirements.