Senior Product Manager - Fraud

Ladders; United States; Remote; USD 201,000 - 251,000; Full time

Benefits offered by this job

Equity options

RSUs

Comprehensive benefits

Salary reviews

Geo-based offers

Job summary

Ladders is seeking a Senior Product Manager - Fraud to lead the product strategy for fraud prevention and risk across the customer journey. This remote role balances security, compliance, and user experience while building scalable solutions that reduce fraud and improve operational efficiency.

Collaboration with data science, risk, and cross-functional teams is essential to drive automated decisioning and real-time systems.

Qualifications

• 7+ years of product management experience in fraud or risk.
• Strong empathy for customers and awareness of risk friction.
• Experience with automated decisioning systems and ML models.
• Analytical skills to translate data into actions.
• Proven cross-functional leadership balancing risk, compliance, and CX.
• Excellent communication to convey complex risk concepts.
• Ability to navigate ambiguity and make informed decisions.

Responsibilities

• Shape the strategy and roadmap for fraud prevention across areas.
• Design and execute strategies to mitigate fraud and risk experience.
• Craft user journeys balancing risk signals with UX.
• Build tools for risk and support teams to manage case volume.
• Collaborate with data science to improve ML models continuously.
• Establish metrics to measure risk effectiveness and CX impact.
• Support scaling of risk capabilities across products.

Skills

Fraud product mgmt

Risk management

Cross-functional leadership

Data analytics

Communication skills

Tools

ML models

Real-time data pipelines

Job description

For our client, we are seeking a Senior Product Manager - Fraud to join the team of a leader in the Finance & Insurance space.

This role will define and drive the product strategy for fraud prevention and risk management across the customer journey. You will balance security, compliance, and user experience while building scalable solutions that reduce fraud, improve operational efficiency, and support growth. The position partners closely with data science, risk, support, and other cross-functional teams to shape automated decisioning and real-time systems. Success in this role will be measured by stronger risk controls, better customer experiences, and improved effectiveness across the company’s product ecosystem.

Location: Remote

Compensation: $200,700 – $250,900 annually

Responsibilities

• Shape the strategy and roadmap for fraud prevention across various areas
• Design and execute strategies to mitigate fraud and enhance the risk experience
• Craft user journeys that balance risk signals with user experience
• Build tools for risk and support teams to manage case volume effectively
• Collaborate with data science to improve ML models continuously
• Establish metrics to measure risk effectiveness and customer experience impact
• Support the scaling of the company's risk capabilities across products

Qualifications

• 7+ years of product management experience in fraud or risk within banking or fintech
• Strong understanding of customer empathy and risk friction impact on user experience
• Experience with automated decisioning systems, ML models, and real-time data pipelines
• Proficient in analytics with the ability to translate data insights into actionable strategies
• Proven cross-functional leadership skills, balancing risk, compliance, and customer experience
• Exceptional communication skills for conveying complex risk concepts
• Ability to navigate ambiguity and make informed decisions with limited information

Benefits

• Equity options and RSUs
• Comprehensive benefits package
• Highly competitive salary and equity ranges
• Regular updates to compensation based on industry data
• Offers based on experience, expertise, and geographic location

Our client is an equal opportunity employer. We encourage you to apply even if you don’t meet every qualification—your background could be exactly what this team needs.