Senior Product Manager - Developer Experience

Total System Services; United States; Remote; USD 90,000 - 130,000; Full time

Job summary

Join a leading company as a Product Manager - Developer Experience, responsible for shaping the product vision and improving developer engagement with our REST API platform. This role combines technical expertise with product design to deliver a seamless developer experience that enhances product value and drives market success.

Qualifications

• Experience of working with an API product or equivalent software product.
• Experience managing customer facing products.
• Technical aptitude and ability to deliver success in a team environment.

Responsibilities

• Gain a deep understanding of systems and platforms within Global Payments.
• Collaborate with engineering teams applying agile methodology.
• Communicate product value through market-facing documentation.

Skills

Problem solving

Communication

Analytical skills

Relationship management

Decision making

Customer focus

Education

Degree in Computing or related field

Tools

SDKs

Developer Portals

GitHub

Job description

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.

Position Overview

Our Product Managers take a leading role in defining and developing the products and propositions that we take to market, helping to shape the product vision, define the product roadmap and support our business units around the world with their expertise, consulting skills and by helping to build tools and collateral to support new product launches and go-to-market.

The Product Manager - Developer Experience role will be the voice of developers that engage with Global Payments on the REST API platform. The goal is to define and deliver a world class developer experience for new and existing merchant and partner developers.

Developer Experience encompasses a broad range of solutions across the Developer Portal, eCommerce plugins, SDKs, and APIs.

Our ideal Product Manager has a clear focus on understanding and solving developer problems, and uses a mix of technical knowledge and industry acumen to own those problems and drive the solution needed. The ideal candidate will also have a good understanding of developer experience and product design and how these can significantly enhance the value of the products and solutions that you own.

Duties & Responsibilities

• Gain a deep understanding of the systems and platforms within Global Payments, both existing and new.

• Collaborate with engineering, applying agile methodology, to help determine the best technical implementation methods as well as a reasonable execution schedule.

• Communicate the value of the product offering by producing market facing documentation and supporting sales and customer success teams in evangelising its features and benefits.

• Support go to market efforts, ensuring that product features are well understood by stakeholders in product, marketing and sales.

• Own and manage a product backlog, responsible for working with development teams to prioritise, make decisions and problem solve

• Work closely with user researchers and product designers to help solve challenges and deliver a seamless inclusive developer experience.

• Represent the voice of the customer in the product development process, ensuring that engineering teams understand the business context for concepts on our roadmap.

• We work in a fast-moving, agile set-up, so expect to pitch in with other responsibilities from time to time also.

Abilities & Behaviours

The ideal candidate will be able to demonstrate strong aptitude in the following areas:

• Problem solving and attention to detail

• Communication and presentation skills

• Analytical, interpretive and organisational abilities

• Relationship management and interpersonal skills

• Confident and decisive decision making

• Customer focussed and oriented

Qualifications & Experience

• Experience of working with an API product or equivalent software product

• Experience managing customer facing products and a keen eye for establishing and promoting customer needs.

• Experience with developer focussed tools such as SDKs and Libraries, Developer Portals and GitHub is a plus.

• Degree in Computing, or related field, or equivalent industry experience

• Experience of designing processes to support and guide other teams

• Technical aptitude and exceptional ability to pay close attention to key details in order to analyse, understand, validate and develop new product features

• Self-motivated with a proven track record of delivering success while operating within a team environment

• Highly organised with proven ability to work on cross-functional teams

Career Path

The Director in Product Management role is next in seniority. Given the breadth of the solutions within Global Payments and our worldwide footprint, there are significant opportunities within Product Management to specialise in Strategy, Delivery or Commercial/Go To Market, focussing on a variety of different customers and geographies. There are also a wealth of opportunities within other roles in the organisation such as sales, marketing or technology focused positions

Preparing to Apply
Have a read of the Global Payments website and our Developer Portal to get familiar with our Unified Payments & Developer Experience products and solutions.

Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact [e-mail].