Senior Product Manager - Delivery Dispatch & AI

Toast Tab, Inc.; United States; Hybrid; USD 105,000 - 168,000; Full time

Job summary

Toast is seeking a Senior PM for Delivery to own the roadmap and ship features that make delivery faster and more profitable for restaurants. You’ll collaborate with Guest, POS, Order Management, and AI teams to solve real-time challenges during dinner rush.

This role emphasizes AI-enabled dispatch, proactive alerts, and better matching of delivery capacity to kitchen output. You will partner with external couriers and restaurant operators, helping to reduce errors and improve guest satisfaction.

Qualifications

• Proven track record owning a product roadmap and driving outcomes.
• Technical fluency to work with engineers on integrations and data.
• Experience in delivery, logistics, or real-time operations.
• Ability to work with external partners and integrations.

Responsibilities

• Own the roadmap for Toast Delivery and define next builds.
• Improve dispatching across restaurant drivers and Toast couriers.
• Collaborate with Guest team on ordering, live tracking, and issue resolution.
• Leverage AI to automate exceptions and refunds with guardrails.
• Shape AI-assisted dispatch and scalable delivery capacity.

Skills

Roadmap ownership

Technical fluency

Delivery/logistics experience

Cross-functional collaboration

Job description

Toast is seeking a Senior PM for Delivery to own the roadmap and ship features that make delivery faster and more profitable for restaurants. You’ll collaborate with Guest, POS, Order Management, and AI teams to solve real-time challenges during dinner rush.

This role emphasizes AI-enabled dispatch, proactive alerts, and better matching of delivery capacity to kitchen output. You will partner with external couriers and restaurant operators, helping to reduce errors and improve guest satisfaction.