Lead Product Manager, AI-Powered Delivery & Dispatch

Openkrill; United States; Hybrid; USD 91,000 - 168,000; Full time

Job summary

Toast is seeking a Delivery Product Manager to own the roadmap for Toast Delivery and partner with engineering on integrations and data. You will improve dispatch, live tracking, and guest resolution while building AI-driven enhancements for efficiency and profitability.

The role emphasizes collaboration with external partners and internal teams, with a focus on real-time operations and measurable impact across the delivery platform in a hybrid US-based environment.

Qualifications

• Own a product roadmap and drive measurable outcomes, not just features.
• Collaborate with engineers on integrations and data implications.
• Understand delivery operations for restaurants and guests.
• Advocate for AI-assisted product discovery and execution.
• Coordinate with external partners and delivery couriers.

Responsibilities

• Own the roadmap for your area of Toast Delivery and prioritize builds.
• Improve order dispatch and tracking to ensure on-time delivery.
• Partner with the Guest team on ordering, live tracking and issue resolution.
• Automate exceptions and refunds with AI and guardrails for operators.
• Shape next-gen delivery with AI-assisted dispatch and capacity matching.

Skills

Product roadmap ownership

Technical fluency

Delivery/logistics experience

AI tools advocacy

External partnerships & integrations

Restaurant/guest operations knowledge

Tools

APIs

Job description

Toast is seeking a Delivery Product Manager to own the roadmap for Toast Delivery and partner with engineering on integrations and data. You will improve dispatch, live tracking, and guest resolution while building AI-driven enhancements for efficiency and profitability.

The role emphasizes collaboration with external partners and internal teams, with a focus on real-time operations and measurable impact across the delivery platform in a hybrid US-based environment.