Senior Platform PM — Configuration & AI-Driven Deployments

Toast; United States; Remote; USD 138,000 - 221,000; Full time

Job summary

Toast is seeking a Senior Product Manager for its configuration platform. You will own the product strategy for a high‑scale system that controls changes to critical data and supports SMB, multi‑unit operators, and Enterprise use cases across the Toast experience.

You will partner with engineering and design to drive feature development from ideation to launch, shape a roadmap aligned with business OKRs, and advocate for AI-driven workflows to improve publishing and configuration experiences

Qualifications

• 5+ years of product management experience, preferably with platform or POS products.
• Experience delivering user-facing features in fast-paced environments.
• Experience with systems involving APIs, data models, or distributed architecture.
• Analytical rigor: use data to drive decisions and validate assumptions.
• Empathy for restaurants and passion for improving their day-to-day operations.
• Excellent communication skills and ability to influence without authority.

Responsibilities

• Own and evolve the product strategy for Toast’s configuration platform, focusing on safe changes to critical business data (validation, versioning, auditability, rollback).
• Build and evolve a configuration platform for SMB, multi-unit, and Enterprise use cases across Toast.
• Explore and integrate automation and AI-assisted workflows into configuration and publishing experiences.
• Develop platform capabilities enabling other Toast teams to build, test, and deploy configuration-driven features independently.
• Build a roadmap aligned with OKRs, customer needs, and technical feasibility.
• Drive feature development from ideation through launch with clear specs, collaboration, and success metrics.
• Partner with customer-facing and other teams to gather insights and evangelize product value.
• Lead a development team with clear direction, priorities, and a culture of customer-centricity and innovation.
• Advocate for AI tools to accelerate product discovery and new experiences.

Skills

Product management

APIs & data models

Analytical thinking

Restaurant empathy

Communication

Job description

Toast is seeking a Senior Product Manager for its configuration platform. You will own the product strategy for a high‑scale system that controls changes to critical data and supports SMB, multi‑unit operators, and Enterprise use cases across the Toast experience.

You will partner with engineering and design to drive feature development from ideation to launch, shape a roadmap aligned with business OKRs, and advocate for AI-driven workflows to improve publishing and configuration experiences