Senior Product Manager (Credit and Data Platform)

Adyen; Chicago (IL); Remote; USD 180,000 - 280,000; Full time

Benefits offered by this job

Global exchange program

Weekly happy hour

Delicious healthy lunches

Phantom share package

Yearly trip to Amsterdam

Paid holidays

Work from home opportunities

Job summary

Adyen is seeking a senior leader to own the credit servicing and collections platform, building an automated system that scales globally while ensuring reliability and compliance. You will drive vision, strategy, and cross-functional collaboration across Product, Design, Engineering, Finance, Operations, Regulatory, and Compliance teams.

You will lead the roadmap for credit products, overseeing implementation and optimization with a bias toward data-driven decisions and AI-forward enhancements,

Qualifications

• 8+ years building high-scale platforms in fast growing tech or fintech environments.
• 2+ years of experience in credit and arrears management is a must.
• Strong customer-centric mindset and ability to translate technical complexity to business outcomes.
• Demonstrated leadership in setting vision and strategy for product teams.

Responsibilities

• Set strategy and roadmap for the credit servicing and collections team.
• Lead platform-scale execution with cross-functional teams to deliver a scalable automated platform.
• Collaborate with Product, Design, Engineering, Finance, Operations, Regulatory, and Compliance for outcomes.
• Operate with a data- and experimentation-first mindset, including AI-forward product development.

Skills

Platform experience

Credit arrears

Data-driven decisions

AI mindset

Product mindset

Execution in ambiguity

Job description

• In this role, you will be responsible for building an automated credit and arrears management platform that serves all of Adyen’s credit products while enabling our operational teams to manage the portfolio at scale
• Platform capabilities will include credit performance and arrears management – driving customer satisfaction, while managing portfolio risk and keeping Adyen compliant with regulatory requirements
• In this role, you will collaborate closely with our Product, Design, Engineering, Finance, Operations, Regulatory, and Compliance teams to deliver customer and business outcomes
• Set strategy and roadmap for the credit servicing and collections team
• Lead platform-scale execution working closely with the Engineering, Product, Design, Finance, Operations, Regulatory, and Compliance teams to deliver an automated platform that scales globally without compromising reliability or trust
• Operate with a data and experimentation first mindset defining success metrics including platform scalability and operational efficiency. Adopt an AI-first product development approach including experimentation that measurably improves outcomes
• Within the first 6-12 months, you will have:
• Established a clear vision, strategy and goals for the credit servicing and collections team
• Identified key customer and operational pain points helping shape the product roadmap
• Build a well oiled product development team that can execute on the roadmap
• Launched core capabilities of the platform in collaboration with the Capital and Issuing product teams

Benefits

• Global exchange program
• Weekly happy hour
• Delicious healthy lunches
• Phantom share package
• Yearly trip to Amsterdam
• Paid holidays
• Work from home opportunities

• Communication - a clear, compelling communicator who is comfortable interacting with both internal and external stakeholders from varying disciplines and cultures
• Leadership - demonstrated ability of setting vision and strategy for teams. Strong sense of initiative and self-motivation
• Customer centric: You are able to translate technical complexity back to customer impact and understand the needs of different customers
• Mindset - entrepreneurial mindset with a strong bias toward action and ability to move fast in the midst of ambiguity
• Product - PM at heart with strong product instincts, data-based decision mindset, and highly focused on business impact. Demonstrated passion for AI-forward thinking
• Execution - track record of delivering complex product and platform initiatives at scale. Comfortable operating in ambiguity with high autonomy and ownership
• Experience - 8+ years building high-scale platforms in fast growing tech or fintech environments. 2+ year of experience in credit and arrears management is a must