Senior Product Manager, CPaaS & Messaging Platforms

The Reynolds and Reynolds Company; Dayton (OH); Hybrid; USD 120,000 - 180,000; Full time

Benefits offered by this job

401(k) with matching

Professional development

Hybrid work schedule

Paid vacation and holidays

Job summary

The Reynolds and Reynolds Company is seeking an experienced Senior Product Manager to lead how our CRM and DMS applications reach customers across SMS, email, voice and emerging channels. You will own channel strategy, pricing integration, and vendor partnerships within a multi-tenant automotive software platform.

You will collaborate with Legal and Engineering to ensure compliance with TCPA, 10DLC, and CTIA guidelines, while shaping a roadmap that optimizes deliverability, performance, and

Qualifications

• 7+ years of product management experience with 4+ years in communications or channel delivery.
• Deep understanding of TCPA consent requirements and CTIA messaging principles.
• Experience owning email deliverability or similar technical challenges.
• Ability to read API docs and write integration requirements for webhooks and retries.

Responsibilities

• Drive SMS/MMS features within CRM and DMS applications.
• Lead RCS build-out from evaluation to launch and fallback with SMS.
• Partner with email providers and engineering to optimize deliverability and throughput.
• Support WhatsApp integrations and pricing/packaging decisions.
• Collaborate with Legal on channel compliance and disclosures.
• Mentor other PMs and share knowledge (no direct reports).

Skills

CPaaS integration

RCS Business Messaging

WhatsApp Business API integration

Voice/telephony product

GDPR & international messaging

Tools

APIs

Email deliverability

Vendor management

Job description

The Reynolds and Reynolds Company is seeking an experienced Senior Product Manager to lead how our CRM and DMS applications reach customers across SMS, email, voice and emerging channels. You will own channel strategy, pricing integration, and vendor partnerships within a multi-tenant automotive software platform.

You will collaborate with Legal and Engineering to ensure compliance with TCPA, 10DLC, and CTIA guidelines, while shaping a roadmap that optimizes deliverability, performance, and