Senior Product Manager, Conversational AI

Ushur, Inc; Santa Clara (CA); Remote; USD 155,000 - 190,000; Full time

Job summary

A leading company in Customer Experience Automation is seeking a Senior Product Manager to drive product development and improve customer experiences using AI and automation. The role involves collaborating with various teams to deliver innovative solutions while understanding market dynamics. Candidates should have a strong background in product management, especially in AI-driven products, and a passion for enhancing customer interactions.

Benefits

Unlimited PTO

Wellness days

Comprehensive Health Benefits

401(k) plan

Stock options

Flexible Work Options

Qualifications

• 4-6 years of Product Management experience required.
• Experience with LLM/GenAI features for conversational experiences.

Responsibilities

• Define product requirements for new AI features and products.
• Lead a team to deliver products on time.

Skills

Product Management

Automation

AI

Communication

Data-driven decision making

Tools

SaaS

PaaS

Job description

Ushur delivers the world’s first Customer Experience Automation platform built specifically for regulated industries. Purpose-built for delivering ideal self-service, Ushur infuses intelligence into digital experiences for the most delightful and impactful customer engagements. Equipped with guardrails and compliance-ready infrastructure, Ushur powers vertical AI Agents for healthcare, financial services and insurance use cases. Designed for rapid code-less deployment with flexible, advanced capabilities for IT and business teams, enterprises can transform customer and employee journeys at scale in the fastest time to value.

For remote positions, Ushur’s U.S. hiring is open to candidates who are residents of the following states: AZ, CA, CO, CT, FL, GA, HI, ID, IL, KA, MD, MI, MN, MO, MA, NE, NV, NJ, NC, OH, PA, SC, TX, TN, UT, VA, WA, NY.

Ushur is looking for a passionate, experienced Senior Product Manager to help build the future of Customer Experience Automation. The Senior Product Manager calls for a product leader who possesses an understanding of automation and AI and how the two can be leveraged to improve end-to-end-customer experiences for large enterprises. If you’ve dreamed of shaping and building products that transform customer experience, this is the role for you.

What You'll Do

• Work with Product leadership to define product requirements for new AI features and products for our Enterprise customers
• Lead a POD of world-class developers, UX designers, and architects to deliver your products
• Understand the market landscape and review competition to bring business insight to the team
• Partner with your peer engineering and design teams to deliver best-in-class products on time
• Collaborate with marketing and sales on field enablement and go-to-market activities
• Evangelize the product and strategy to customers, partners, and internal stakeholders
• Lead a team through product discovery, experimentation, usability testing, and the launch of innovative product and product improvements
• Champion customer needs, pain points, and business opportunities across the organization and develop a shared understanding of the product area vision

What You Bring

• Minimum of 4-6 years of Product Management experience
• Minimum of 2 years focused on LLM / GenAI features for conversational experiences
• An understanding of the insurance and/or financial services verticals is a huge plus
• Proven track record defining, building, and launching enterprise‑grade GenAI products—from concept through GA and post‑launch iteration.
• Demonstrated success with solving operational, customer service, or process improvement challenges through software automation
• Hands on experience working with conversational AI, with a familiarity of common LLM evaluation metrics and understanding of retrieval-augmented generation (RAG) workflows, including how to measure and optimize their performance
• Prior experience working on a SaaS cloud product
• Understanding of enterprise / B2B go-to-market and experience uncovering and managing enterprise customer expectations
• Have proven experience translating vision into an actionable product
• Experience packaging products and solutions for channel partners (resellers, VARs, SIs, ETC)
• Able to make data-driven decisions and recommendations
• Skilled communicator: can distill complex ideas to make them universally understandable, have attention to detail, and are willing to explain things to othersHave the ability to identify risks and make them quickly visible to support a transparent and highly collaborative environment
• Understanding the broad SaaS and PaaS landscape, product marketing, and go-to-market strategies are a plus

$155,000 - $190,000 a year

The pay range for this position is $155,000- $190,000 plus bonus and equity. However, base pay offered may vary depending on skills, experience, job-related knowledge and location.

Why Join Us?

Thriving Company Culture. At Ushur, we foster a values-driven culture that prioritizes respect, inclusion, and collaboration. We empower every individual to thrive, contribute innovative ideas, and make a meaningful impact in a supportive and dynamic environment.

Bring Your Whole Self to Work. We celebrate diversity and believe that innovative ideas thrive in an inclusive environment where every team member is valued. As a dynamic start-up, we recognize that every individual makes a significant impact.

Rest and Recharge. Take advantage of unlimited PTO, wellness days (10 per year), paid holidays (10 holidays + full week off at the end of December), and more to prioritize your well-being and maintain balance.

Comprehensive Health Benefits. We’ve got you covered with health, dental, and vision plans tailored to meet the needs of you and your loved ones, plus additional offerings like life insurance, accident coverage, and more.

Invest in Your Future. We provide a 401(k) plan to support your retirement savings and stock options to give you a stake in our company’s success and growth.

Embrace Growth. One of our core values is Growth Mindset – we believe in lifelong learning. We offer opportunities to support your development, including assistance with certifications and continuing education related to your role at Ushur.

Flexible Work Options. We understand the importance of flexibility. For employees based near our HQ, we offer a hybrid work model that balances collaboration and autonomy. Fully remote roles are available for employees located outside of the HQ area, ensuring everyone can thrive in an environment that works best for them.