Senior Product Manager, Contact Center Transformation

Huntington Bancshares, Inc.; Hoover (AL); Hybrid; USD 120,000 - 160,000; Full time

Job summary

Huntington Bancshares, Inc. seeks a Senior Product Manager to define the vision, roadmap, and outcomes for the Contact Center product portfolio within the Corporate Operations & Transformation Product organization.

You will partner with operations, technology, risk, and compliance to translate business needs into measurable results. You will lead cross-functional teams, define OKRs, manage epics and features, and ensure timely delivery that improves customer and colleague experiences and

Qualifications

• Bachelor's degree required.
• 7+ years of experience leading Agile Delivery teams through end-to-end implementation.
• Experience leading product management teams.
• Experience with Call Center operations or related banking/financial services tech.

Responsibilities

• Define vision, roadmap, and outcomes for the Contact Center product portfolio.
• Lead Epic and Feature criteria, gather requirements from business partners, and prioritize work.
• Collaborate with operations, technology, risk, legal, and compliance to ensure requirements and approvals.
• Lead cross-functional teams to achieve OKRs and delivery targets.
• Ensure delivery speed and seamless rollout for customers and colleagues.

Skills

Agile leadership

Product management

Stakeholder management

Cross-functional leadership

Analytical skills

Communication

Education

Bachelor's Degree

Job description

Huntington Bancshares, Inc. seeks a Senior Product Manager to define the vision, roadmap, and outcomes for the Contact Center product portfolio within the Corporate Operations & Transformation Product organization.

You will partner with operations, technology, risk, and compliance to translate business needs into measurable results. You will lead cross-functional teams, define OKRs, manage epics and features, and ensure timely delivery that improves customer and colleague experiences and