Senior Product Manager, Communication

GEICO; San Francisco (CA); Hybrid; USD 143,000 - 224,000; Full time

Job summary

An established industry player is seeking a Senior Product Manager to lead the transformation of online and mobile experiences for millions of customers. This hybrid role offers a unique opportunity to work in a dynamic environment, collaborating with engineering, operations, and design teams to innovate and enhance messaging and communications platforms. The ideal candidate will thrive in a startup-like atmosphere, leveraging data-driven insights to shape product vision and strategy. Join a forward-thinking organization committed to redefining the customer experience in the insurance industry while enjoying comprehensive benefits and a competitive salary package.

Benefits

Premier Medical, Dental and Vision Insurance

Paid Vacation, Sick and Parental Leave

401(k) Plan

Tuition Assistance

Paid Training and Licensures

Qualifications

• 5+ years in Product Management with a focus on software and technology.
• Experience building messaging platforms with a strong customer focus.

Responsibilities

• Drive product development from conception to launch, enhancing consumer journeys.
• Lead cross-functional teams to synthesize data and drive product strategies.

Skills

Product Management

Messaging and Communications Platforms

Cross-functional Team Leadership

Data Analysis

User Experience (UX)

Education

Bachelor’s Degree

MBA or equivalent experience

Bachelor's degree in a technical field

Job description

GEICO, subsidiary of Berkshire Hathaway and a leader in Auto insurance and other product lines, is on a multi-year technology transformation journey to reimagine the customer experience in the Insurance industry by removing friction across Customers, Partners, Marketplace, Segments, Channels, and build a world class experience powered by technology.

As part of this once-in-a lifetime opportunity to build and make a real impact, we are looking for an accomplished, customer-obsessed and results-oriented Senior Product Manager to drive our online and mobile experience serving millions of customers. This role, as part of the newly formed Service Consumer Experience team, will be at the helm of strategizing, developing, and enhancing the consumer journey through digital products.

Position Summary

You will work cross-functionally to guide products from conception to launch by connecting the product vision and specific solutions needed to solve business and customer problems. You will do this by breaking down complex problems into steps that drive product development while modernizing our experience and platforms, and leapfrogging the competition.

You will work/partner with engineering, operations, sales, design and other product teams to reimagine and work on GEICO’s messaging, communications and backend platform. You will be a single-threaded owner to drive the end-to-end messaging and communications platforms, and across all business lines.

You'll be key to driving GEICO's messaging and communications efforts by being part of a growing Product Organization working in cross-functional teams to implement cutting edge technologies, foster a culture of innovation, and ensure seamless integration across the organization. This role would be great for someone who is a builder and thrives in an ambiguous startup environment.

This position is a hybrid role based either out of - San Francisco Bay area; OR Greater Washington DC Metropolitan (DMV) area.

Responsibilities

The ideal candidate is excellent at:

1. Building messaging and comms and backend platform technologies.
2. Defining and executing a unified vision in close partnership with our business and engineering teams.
3. Leading cross-functional teams that drive results during product discovery and product delivery.
4. Synthesizing business, market, and platform data to identify opportunities, size them, and turn insights into product vision, strategy and requirements.
5. Owning and prioritizing the long-term (6+ months) product roadmap to deliver on business outcomes, working closely with a cross-functional team to ensure that all the right resources are aligned to ensure that your team will be successful.
6. Partnering with the UX team to drive a stellar experience for our customers.
7. Working with stakeholders to create, prioritize and execute the product roadmap related to the entire lifecycle of policy experience.
8. Leveraging modern architecture and great design to identify problem-solution fit.
9. Evaluating trade-offs and negotiating requirements.
10. Creating and using compelling, informative artifacts to influence stakeholders (ex. Vision, Roadmaps, Features/Epics, Progress Updates, etc.).
11. Understanding of current and future state architecture.
12. Identifying and measuring KPIs (Key Performance Indicators), with an eye to adjusting and refining your roadmap as the data dictates.

Basic Qualifications

Bachelor’s Degree

At least 5 years of experience in Product Management building software and technology products with a proven record of accomplishment.

Experience in building messaging and communications platforms with strong customer focus and ownership mindset.

Builder in mindset with proven experience in managing all aspects of building products throughout its lifecycle from concept to delivery to scaling.

Experience using quantitative and qualitative data to inform design decisions and drive change.

Preferred Qualifications

MBA or equivalent experience

Bachelor's degree in a technical field such as software engineering or computer science

Self-starter and have a proven ability to operate in an ambiguous startup-like environment.

Annual Salary

$143,000.00 - $224,000.00

The above annual salary range is a general guideline. Multiple factors are taken into consideration to arrive at the final hourly rate/ annual salary to be offered to the selected candidate. Factors include, but are not limited to, the scope and responsibilities of the role, the selected candidate’s work experience, education and training, the work location as well as market and business considerations.

At this time, GEICO will not sponsor a new applicant for employment authorization for this position.

Benefits:

As an Associate, you’ll enjoy our Total Rewards Program to help secure your financial future and preserve your health and well-being, including:

• Premier Medical, Dental and Vision Insurance with no waiting period
• Paid Vacation, Sick and Parental Leave
• 401(k) Plan
• Tuition Assistance
• Paid Training and Licensures

*Benefits may be different by location. Benefit eligibility requirements vary and may include length of service.

The equal employment opportunity policy of the GEICO Companies provides for a fair and equal employment opportunity for all associates and job applicants regardless of race, color, religious creed, national origin, ancestry, age, gender, pregnancy, sexual orientation, gender identity, marital status, familial status, disability or genetic information, in compliance with applicable federal, state and local law. GEICO hires and promotes individuals solely on the basis of their qualifications for the job to be filled.

GEICO reasonably accommodates qualified individuals with disabilities to enable them to receive equal employment opportunity and/or perform the essential functions of the job, unless the accommodation would impose an undue hardship to the Company. This applies to all applicants and associates. GEICO also provides a work environment in which each associate is able to be productive and work to the best of their ability. We do not condone or tolerate an atmosphere of intimidation or harassment. We expect and require the cooperation of all associates in maintaining an atmosphere free from discrimination and harassment with mutual respect by and for all associates and applicants.