Senior Product Manager, Commercial Lending - Remote

KeyBank; Columbus (OH); Hybrid; USD 96,000 - 181,000; Full time

Job summary

KeyBank is seeking a Sr. Product Manager for Commercial Lending to own the strategy, design, delivery, and ongoing evolution of a modern origination and underwriting platform.

This senior leader will drive end-to-end execution across client intake, credit assessment, underwriting, closing, booking, servicing, and renewals in a relationship-centered, workflow-driven experience. The role requires translating lending, risk, operations, data, and technology needs into a coherent product strategy,

Qualifications

• Bachelor's degree in Business, Finance, Computer Science, Information Systems, Engineering, Economics, or a related field, or an equivalent combination of education and relevant experience.
• Minimum 8 years of experience in product management, product ownership, engineering, lending transformation, or a related discipline within financial services or a technology-enabled regulated industry.
• Minimum 2 years of direct people-management experience, including hiring, coaching, performance management, and development of product professionals.
• Demonstrated ownership of a complex product or platform through strategy, discovery, roadmap definition, delivery, launch, adoption, and ongoing performance management.
• Experience modernizing complex workflows across multiple business units, functions, systems, and control environments.
• Strong ability to translate customer and business needs into product strategy, operating-model decisions, capabilities, requirements, and measurable outcomes.
• Proven ability to influence senior leaders and cross-functional partners, make decisions with incomplete information, and manage material dependencies and risks.
• Experience working in Agile product delivery environments and maintaining disciplined product artifacts in tools such as Jira and Confluence.
• Excellent written, verbal, facilitation, negotiation, and executive-communication skills.

Responsibilities

• Own and maintain the Product vision, strategy, roadmap, and investment priorities for the commercial lending origination platform, aligned with the broader Commercial and Institutional C&I Lending strategy and product-family architecture.
• Define target outcomes, KPIs, and OKRs; align measures with senior leadership and use them to guide prioritization, funding, and product decisions.
• Lead the product through its full lifecycle, from discovery and business-case development through continuous discovery, design, continuous delivery, market readiness, & adoption.
• Use client, colleague, operational, financial, risk, control, and market insights to make strategic and tactical recommendations that maximize product-family value.
• Develop deep expertise across the Small Business, Business Banking and Commercial lending lifecycle, including opportunity intake, credit structuring, underwriting, approval, documentation, closing, booking, servicing handoffs, portfolio monitoring, renewals, modifications, and workout-related workflows.
• Lead simplification and standardization of lending processes while preserving necessary differences based on client segment, exposure, product, collateral, risk, regulatory requirements, and deal complexity.
• Partner with business, credit, operations, risk, legal, compliance, data, and technology leaders to define future-state operating models, decision rights, controls, and systems of record.
• Ensure product design supports scalable workflow automation, exception management, straight-through processing, human judgment where required, and responsible use of AI-enabled capabilities.
• Provide vision and direction to product owners and cross-functional squads; maintain transparent roadmaps, healthy backlogs, delivery plans, and executive reporting.
• Manage cross-team dependencies, risks, impediments, decisions, and customer-impacting issues; elevate promptly and drive issues to resolution.
• Establish testing frameworks across functional, integration, regression, user acceptance, operational readiness, data, and control validation.
• Partner with Engineering Leaders and Change Management Leaders on release planning, implementation readiness, post-launch validation, incident learning, and transition to a sustainable run-state.
• Communicate product-team capacity and resource needs to portfolio and program leadership and support disciplined planning against available capacity.
• Embed risk, regulatory, security, data, model, third-party, and operational-control requirements throughout discovery, design, delivery, and operation.
• Implement change-management and governance processes for all initiatives and maintain required enterprise and departmental controls and documentation.
• Partner with first- and second-line risk functions to identify, assess, manage, and escalate risks while enabling responsible product innovation.
• Develop and coach teams to recognize risk, design effective controls, document decisions, and manage customer-impacting issues with urgency and accountability.
• Lead product adoption and change strategy across affected lines of business and functions, including stakeholder readiness, communications, training, procedure updates, and reinforcement.
• Monitor adoption, workflow performance, quality, capacity, client and colleague feedback, financial outcomes, risk indicators, and control results; convert findings into roadmap action.
• Collaborate with business and go-to-market partners to launch new capabilities, establish value propositions, and ensure users understand both the required behavior and the benefit of change.
• Manage and develop a team of product professionals, with responsibility for hiring, onboarding, goal setting, coaching, mentoring, performance management, and succession planning.
• Build product-management capability through training, standards, role clarity, practical coaching, and consistent application of discovery, prioritization, delivery, and measurement practices.
• Create a culture of accountability, ownership, constructive challenge, and learning by empowering decisions as close to the work as practical.
• Influence and negotiate across shared services, product families, business units, and external partners without relying solely on formal authority.

Skills

Product management

Agile methodologies

Stakeholder management

Jira

Confluence

Education

Bachelor's degree in Business/Finance/CS or related field

Tools

Jira

Confluence

Job description

KeyBank is seeking a Sr. Product Manager for Commercial Lending to own the strategy, design, delivery, and ongoing evolution of a modern origination and underwriting platform.

This senior leader will drive end-to-end execution across client intake, credit assessment, underwriting, closing, booking, servicing, and renewals in a relationship-centered, workflow-driven experience. The role requires translating lending, risk, operations, data, and technology needs into a coherent product strategy,