Senior Product Manager (Commercial Lending)

KeyBank; Cleveland (OH); On-site; USD 140,000 - 190,000; Full time

Job summary

KeyBank is seeking a Sr. Product Manager, Commercial Lending to lead the strategy, design, delivery, and ongoing evolution of a modern streamlined commercial loan origination and underwriting platform in Cleveland.

This senior role demands vision, cross-functional leadership, and a proven track record in driving end-to-end product delivery. You will define outcomes, KPIs, and OKRs aligned with Commercial and Institutional Lending strategy, partnering with business, credit, operations, risk,

Qualifications

• Own and maintain the Product vision, strategy, roadmap, and investment priorities for the commercial lending origination platform, aligned with the broader Commercial and Institutional C&I Lending strategy and product-family architecture.
• Define target outcomes, KPIs, and OKRs; align measures with senior leadership and use them to guide prioritization, funding, and product decisions.
• Lead the product through its full lifecycle, from discovery and business-case development through continuous discovery, design, continuous delivery, market readiness, and adoption.
• Use client, colleague, operational, financial, risk, control, and market insights to make strategic and tactical recommendations that maximize product-family value.

Responsibilities

• Own and maintain the Product vision, strategy, roadmap, and investment priorities for the commercial lending origination platform, aligned with the broader Commercial and Institutional C&I Lending strategy and product-family architecture.
• Define target outcomes, KPIs, and OKRs; align measures with senior leadership and use them to guide prioritization, funding, and product decisions.
• Lead the product through its full lifecycle, from discovery and business-case development through continuous discovery, design, continuous delivery, market readiness, and adoption.
• Use client, colleague, operational, financial, risk, control, and market insights to make strategic and tactical recommendations that maximize product-family value.
• Develop deep expertise across the Small Business, Business Banking and Commercial lending lifecycle, including opportunity intake, credit structuring, underwriting, approval, documentation, closing, booking, servicing handoffs, portfolio monitoring, renewals, modifications, and workout-related workflows.
• Lead simplification and standardization of lending processes while preserving necessary differences based on client segment, exposure, product, collateral, risk, regulatory requirements, and deal complexity.
• Partner with business, credit, operations, risk, legal, compliance, data, and technology leaders to define future-state operating models, decision rights, controls, and systems of record.
• Ensure product design supports scalable workflow automation, exception management, straight-through processing, human judgment where required, and responsible use of AI-enabled capabilities.
• Lead continuous product discovery addressing value, usability, feasibility, viability, risk, and control considerations.
• Frame ambiguous business needs as clear problem statements, hypotheses, journey maps, capability requirements, prototypes, MVPs, and POCs.
• Prioritize the roadmap and backlogs across product teams based on customer value, business benefit, risk reduction, architecture, dependencies, capacity, and implementation readiness.
• Define and validate epics, features, user stories, acceptance criteria, and testing expectations; inspect progress and accept outcomes against intent.
• Partner with Engineering to define the target state requirements, integration strategy, and technical capabilities required to deliver and sustain client and user value.
• Guide integration across client and banker channels, CRM, pricing and profitability, credit decisioning, collateral, document management, loan accounting, reporting, data platforms, and third-party services.
• Work with data owners and stewards to define authoritative sources, common data definitions, lineage, quality controls, access requirements, and reusable data assets across the lending lifecycle.
• Balance near-term delivery with scalability, resilience, security, maintainability, infrastructure needs, and long-term platform economics.
• Provide vision and direction to product owners and cross-functional squads; maintain transparent roadmaps, backlogs, delivery plans, and executive reporting.
• Manage cross-team dependencies, risks, impediments, decisions, and customer-impacting issues; elevate promptly and drive to resolution.

Job description

Location: 127 Public Square, Cleveland Ohio

About the Role

We are seeking a Sr. Product Manager, Commercial Lending to lead the strategy, design, delivery, and ongoing evolution of a modern streamlined commercial loan origination and underwriting platform. The role will define a relationship-centered, workflow-driven lending experience that connects client and banker intake, credit assessment, underwriting, approval, closing, booking, servicing handoffs, monitoring, renewals, and modifications across commercial lending segments.

This is a senior product leadership role with accountability for product vision, business outcomes, team development, and end-to-end execution. The successful candidate will translate lending, credit, risk, operations, data, and technology needs into a coherent product strategy; establish scalable operating and control frameworks; and lead cross-functional teams through discovery, design, prototyping, refinement, delivery, adoption, and continuous optimization.

Success will be evaluated through measurable improvements in client and colleague experience, credit cycle time, straight-through processing, operational efficiency, data quality, risk and control effectiveness, adoption, and speed to revenue, not solely through the volume of technology delivered.

Key Responsibilities

Product Vision, Strategy & Outcomes

Own and maintain the Product vision, strategy, roadmap, and investment priorities for the commercial lending origination platform, aligned with the broader Commercial and Institutional C&I Lending strategy and product-family architecture.

Define target outcomes, Key Performance Indicators (KPIs), and Objectives and Key Results (OKRs); align measures with senior leadership and use them to guide prioritization, funding, and product decisions.

Lead the product through its full lifecycle, from discovery and business-case development through continuous discovery, design, continuous delivery, market readiness, & adoption.

Use client, colleague, operational, financial, risk, control, and market insights to make strategic and tactical recommendations that maximize product-family value.

Commercial Lending Transformation & Domain Expertise

Develop deep expertise across the Small Business, Business Banking and Commercial lending lifecycle, including opportunity intake, credit structuring, underwriting, approval, documentation, closing, booking, servicing handoffs, portfolio monitoring, renewals, modifications, and workout-related workflows.

Lead simplification and standardization of lending processes while preserving necessary differences based on client segment, exposure, product, collateral, risk, regulatory requirements, and deal complexity.

Partner with business, credit, operations, risk, legal, compliance, data, and technology leaders to define future-state operating models, decision rights, controls, and systems of record.

Ensure product design supports scalable workflow automation, exception management, straight-through processing, human judgment where required, and responsible use of AI-enabled capabilities.

Discovery, Product Design & Prioritization

Lead continuous product discovery addressing value, usability, feasibility, viability, risk, and control considerations.

Frame ambiguous business needs as clear problem statements, hypotheses, journey maps, capability requirements, prototypes, minimum viable products (MVPs), and proofs of concept (POCs).

Prioritize the roadmap and backlogs across product teams based on customer value, business benefit, risk reduction, architecture, dependencies, capacity, and implementation readiness.

Define and validate epics, features, user stories, acceptance criteria, and testing expectations; inspect product progress through each iteration and accept outcomes against the product intent.

Platform, Architecture, Data & Integration Leadership

Partner with Engineering to define the target state requirements, integration strategy, and technical capabilities required to deliver and sustain client and user value.

Guide integration across client and banker channels, CRM, pricing and profitability, credit decisioning, collateral, document management, loan accounting, reporting, data platforms, and third-party services.

Work with data owners and stewards to define authoritative sources, common data definitions, lineage, quality controls, access requirements, and reusable data assets across the lending lifecycle.

Partner with technology to balance near-term delivery with scalability, resilience, security, maintainability, infrastructure needs, and long-term platform economics.

Delivery, Dependencies & Product Operations

Provide vision and direction to product owners and cross-functional squads; maintain transparent roadmaps, healthy backlogs, delivery plans, and executive reporting.

Manage cross-team dependencies, risks, impediments, decisions, and customer-impacting issues; elevate promptly and drive issues to resolution.

Establish testing framew