Senior Product Manager, Campus Online - Strategy & Launch

ASSA ABLOY Global Solutions; New Haven (CT); On-site; USD 110,000 - 160,000; Full time

Job summary

ASSA ABLOY Global Solutions seeks a Software Product Manager for PERSONA Campus Online to lead product vision, strategy, and roadmap from concept to adoption. You will work with customers, engineering, sales, and support to deliver measurable value through cybersecurity-aware, scalable products.

The role requires travel up to 50% and collaboration across campuses, ensuring compatibility with existing installed base and partnerships. Strong leadership and customer discovery are essential.

Qualifications

• Bachelor's degree in Business, Marketing, Engineering, Information Technology, or a related discipline, or equivalent industry experience.
• Experience in product management, solutions consulting, implementation, customer success, technical support, sales engineering, or a related role within the electronic access control industry.
• Direct experience working with colleges and universities on access control, campus credentials, residence hall security, campus card systems, or related technologies.
• Strong understanding of higher-education stakeholders, procurement processes, implementation environments, and academic operating cycles.
• Working knowledge of access-control technologies, including software platforms, credentials, readers, locks, controllers, communication protocols, and system integrations.
• Demonstrated ability to conduct customer discovery and translate business needs into actionable product requirements.
• Strong business acumen and decision-making skills, with the ability to prioritize competing opportunities and clearly communicate trade-offs.
• Proven ability to lead cross-functional teams and influence outcomes without direct authority.
• Excellent written, verbal, presentation, and facilitation skills.
• Experience with software development lifecycles, release planning, customer validation, and structured new product development processes.
• Ability to travel up to 50%, including domestic and international travel.
• Valid passport with the ability to maintain eligibility for international travel.

Responsibilities

• Define, own, and communicate the product vision, market positioning, strategic direction, and multi-year roadmap for PERSONA Campus Online.
• Identify market opportunities and customer challenges that drive long-term product growth and differentiation.
• Develop and maintain product strategies aligned with company objectives, market trends, and customer needs.
• Prioritize product investments based on customer value, market demand, revenue potential, strategic alignment, risk, and development capacity.
• Lead product development initiatives from customer discovery and concept definition through requirements, validation, launch, and market adoption.
• Conduct customer research, interviews, and market analysis to uncover unmet needs and emerging opportunities.
• Translate customer insights into prioritized requirements, user workflows, acceptance criteria, and measurable business outcomes.
• Develop business cases that evaluate market opportunity, customer impact, costs, competitive differentiation, and expected return on investment.
• Ensure products are designed with scalability, cybersecurity, quality, and compatibility requirements in mind.
• Collaborate with software, hardware, firmware, quality assurance, cybersecurity, implementation, sales, marketing, and support teams throughout the product lifecycle.
• Align stakeholders around priorities, timelines, and expected outcomes.
• Influence decisions and drive execution across cross-functional teams without direct authority.
• Ensure new functionality supports credentials, readers, locks, controllers, communication infrastructure, integrations, and backward compatibility with the existing installed base.
• Gather input from customers, prospects, sales teams, customer experience, technical support, implementation teams, and industry partners.
• Monitor customer needs, competitive activity, technology trends, cybersecurity requirements, and developments within higher education.
• Support strategic customer meetings, product demonstrations, industry conferences, and major sales opportunities.
• Build strong relationships with key customers and stakeholders to ensure the product continues to meet evolving campus requirements.
• Product Launch & Performance: define launch readiness, messaging, training, documentation, compatibility guidance, sales enablement, and support preparation.
• Define and track product success metrics, including adoption, customer satisfaction, revenue growth, support trends, and launch performance.
• Continuously evaluate product performance and use data-driven insights to inform future roadmap decisions.
• The Software Product Manager owns product strategy, innovation, and new product development initiatives.

Education

Bachelor's degree

Job description

ASSA ABLOY Global Solutions seeks a Software Product Manager for PERSONA Campus Online to lead product vision, strategy, and roadmap from concept to adoption. You will work with customers, engineering, sales, and support to deliver measurable value through cybersecurity-aware, scalable products.

The role requires travel up to 50% and collaboration across campuses, ensuring compatibility with existing installed base and partnerships. Strong leadership and customer discovery are essential.