Senior Product Manager, Audience Lifecycle Tools

OpenKrill; United States; On-site; USD 133,000 - 152,000; Full time

Benefits offered by this job

Remote work flexibility

Healthcare coverage

Paid time off

Full-time exempt

Job summary

Openkrill is seeking a Senior Product Manager for Audience Lifecycle Tools in the United States. You will shape the product strategy for audience growth, automate workflows, and align marketing, editorial, and technology teams to deliver data-driven experiences.

You will own toolsets like Piano.io and Salesforce Marketing Cloud, drive cross-functional execution, and explore responsible AI applications to improve engagement and donations at scale.

Qualifications

• Five+ years of digital product management experience with complex platforms or internal tools.
• Experience with enterprise marketing automation platforms and CDPs.
• Ability to translate cross-departmental needs into structured roadmaps and backlogs.

Responsibilities

• Own product strategy and roadmaps for audience lifecycle platforms.
• Develop scalable audience activation tools across content, marketing, and editorial teams.
• Improve audience journeys: email discovery, retention, and donation conversion.
• Collaborate on data integration, tracking taxonomy, and attribution models.
• Lead AI-enabled automation to streamline lifecycle workflows.
• Document standards, governance, and adoption across departments.
• Coordinate stakeholders across product, engineering, marketing, design, and data.

Skills

Product management

Marketing technology

Data-driven decision-making

Cross-functional leadership

Communication

Iterative problem-solving

Education

Bachelor's degree in Computer Science, Information Systems, Business Administration, Marketing, or related field

Tools

Salesforce Marketing Cloud

Piano.io

Braze

Iterable

Segment

Job description

This position is listed on behalf of a partner company, which manages all applications and next steps. Our partner is looking for a Senior Product Manager, Audience Lifecycle Tools based in the United States.

As a Senior Product Manager, Audience Lifecycle Tools, you will shape the future of audience engagement by building scalable, data-driven tools that strengthen relationships across digital channels. You will own the product strategy and roadmap for audience lifecycle platforms, transforming manual marketing processes into efficient, automated, and personalized experiences. From growing newsletter subscriptions to improving audience retention and donation conversion, your work will directly influence engagement and long-term organizational impact. Working at the intersection of product, technology, data, marketing, and editorial teams, you will turn complex stakeholder needs into intuitive tools and measurable outcomes. You will also explore responsible AI applications to streamline workflows and enhance audience activation. This opportunity is ideal for a strategic, technically minded product leader passionate about audience growth, continuous innovation, and building meaningful digital experiences.

Accountabilities

• Own product strategy and roadmap: Lead the product roadmap for audience lifecycle and marketing technology platforms, including Piano.io and Salesforce Marketing Cloud, translating cross-functional needs into clear priorities, product requirements, and engineering backlogs.
• Develop scalable audience activation tools: Build, configure, and optimize internal-facing platforms that enable content, marketing, and editorial teams to manage audience engagement independently through intuitive self-service workflows, appropriate permissions, and governance standards.
• Optimize audience lifecycle journeys: Partner with cross-functional teams to develop scalable automation capabilities that improve the entire audience journey, from email discovery and content re-engagement to recurring donation conversion, retention, and win-back initiatives.
• Strengthen data integration and measurement: Collaborate with Data and Analytics teams to improve customer data platform (CDP) segmentation, tracking taxonomies, and attribution models, ensuring campaign performance and audience outcomes are measurable.
• Enhance newsletter infrastructure: Drive technical development and platform improvements for editorial newsletter products, working closely with newsroom and product leadership to strengthen functionality, scalability, and audience engagement.
• Integrate AI and workflow automation: Identify, evaluate, and implement practical, responsible AI solutions and automation capabilities that reduce repetitive manual tasks and improve the efficiency of lifecycle marketing workflows.
• Support audience diversification: Develop segmentation and personalization strategies that help engage and retain diverse, cross-generational audiences across digital touchpoints.
• Drive documentation and adoption: Create product documentation, establish standard operating procedures and lifecycle governance practices, and deliver internal training to encourage consistent adoption of tools across departments.
• Coordinate cross-functional execution: Align product, engineering, marketing, editorial, design, and data stakeholders around shared objectives, ensuring product decisions balance user needs, technical feasibility, operational efficiency, and organizational goals.

Requirements

• Product management experience: At least five years of digital product management experience, including ownership of complex platforms, products, or internal tools and a demonstrated record of delivering measurable business or audience outcomes.
• Marketing technology expertise: Substantial experience with enterprise marketing automation platforms, customer data platforms, or audience lifecycle solutions, such as Salesforce Marketing Cloud, Piano.io, Braze, Iterable, or Segment.
• Product strategy and technical execution: Proven ability to translate complex, cross-departmental requirements into structured user stories, technical specifications, prioritized roadmaps, and actionable engineering backlogs.
• Platform implementation experience: Demonstrated success leading technical software migrations, vendor integrations, enterprise platform rollouts, or comparable large-scale tooling initiatives.
• Data-driven decision-making: Strong understanding of digital analytics, audience segmentation, cohort tracking, retention funnels, attribution, and structured A/B testing, with the ability to use insights to guide product improvements.
• Systems thinking: Ability to synthesize competing stakeholder needs across a complex organizational structure and translate them into a coherent product architecture and execution plan.
• Internal platform enablement: A strong understanding of internal users and their workflows, with the ability to balance self-service flexibility, usability, operational efficiency, and appropriate governance.
• Communication and stakeholder management: Excellent written, verbal, and presentation skills, including the ability to explain technical concepts clearly to both technical and non-technical audiences and influence cross-functional partners.
• Iterative problem-solving: Ability to identify high-impact opportunities, prioritize product enhancements, manage evolving roadmaps, and adapt to changing organizational and technical requirements.
• Education: A bachelor's degree in Computer Science, Information Systems, Business Administration, Marketing, or a related field, or equivalent practical experience demonstrating comparable product management and technical capabilities.

Preferred qualifications:

• Experience in media, digital publishing, nonprofit organizations, or subscription- and membership-based businesses.
• Practical experience implementing AI-enabled automation, algorithmic segmentation, or intelligent personalization within marketing workflows.
• Familiarity with user privacy regulations, consent management frameworks, and consumer data protection and compliance standards.

Benefits

• Competitive salary: Annual salary range of $132,915.86–$151,852.82 USD, depending on experience, qualifications, and work location.
• Comprehensive healthcare coverage: Access to medical, dental, and vision insurance options for eligible employees and their dependents.
• Financial protection: Life and accidental death and dismemberment insurance, short-term disability, and long-term disability coverage options.
• Retirement savings: Access to voluntary retirement savings plans for eligible employees.
• Paid time off: Paid leave and time-off benefits designed to support personal well-being and work-life balance.
• Remote work flexibility: The option to work remotely from an approved location within the United States, work on-site at an approved office location subject to desk availability, or combine remote and on-site work.
• Full-time employment: A full-time, exempt position offering the opportunity to own strategic product initiatives and influence long-term audience engagement capabilities.
• Meaningful mission: Contribute to audience growth, digital innovation, and experiences that help connect people with valuable information, content, and services.
• Collaborative and inclusive culture: Work alongside multidisciplinary teams in an environment that values diverse perspectives, ethical practices, collaboration, and continuous improvement.