Senior Product Manager — AI Risk & Onboarding

Airwallex; San Francisco (CA); Hybrid; USD 180,000 - 250,000; Full time

Job summary

Airwallex is hiring a Senior Product Manager, AI Risk & Merchant Onboarding to shape the onboarding and risk strategy for merchants globally. You will own the roadmap, build AI‑powered risk insights, and collaborate with Engineering, Data Science and Risk to deploy real‑time risk decisions.

You will lead cross‑functional teams to define experiments, optimise onboarding flow and balance fraud risk with merchant experience while driving conversion and reliability.

Qualifications

• 5+ years of product management experience, with ideation through delivery and optimisation.
• Experience owning product strategy, roadmap planning, product discovery and execution.
• Strong understanding of experimentation, analytics, user journeys and outcomes.
• Experience with Engineering, Data Science, Design, Risk, Compliance or Operations teams.
• Ability to translate complex technical concepts into clear product decisions.
• Exceptional communication and stakeholder management across technical and non‑technical audiences.
• Bachelor’s degree or equivalent professional experience.

Responsibilities

• Own the product strategy and roadmap for merchant onboarding, risk decisioning and related experiences.
• Map and optimise the end‑to‑end journey from discovery through activation and adoption.
• Build AI‑powered capabilities to interpret merchant context and surface signals.
• Partner with Engineering, Data Science and Risk to develop AI agents for risk detection.
• Turn insights into real‑time actions through fraud and risk models.
• Design risk experiences that protect Airwallex while minimising friction.
• Develop intelligent payment‑method recommendations balancing risk and conversion.
• Use data and research to identify pain points, define success metrics and prioritise.
• Design and run experiments including A/B tests to improve onboarding UX.
• Establish feedback loops between product performance, model outcomes and merchant experience.
• Communicate strategy, trade‑offs and results to stakeholders including senior leadership.

Skills

Product management

Strategy development

Analytics

Risk awareness

Cross‑functional leadership

Communication

Stakeholder management

Experimentation

Education

Bachelor’s degree or equivalent

Job description

Airwallex is hiring a Senior Product Manager, AI Risk & Merchant Onboarding to shape the onboarding and risk strategy for merchants globally. You will own the roadmap, build AI‑powered risk insights, and collaborate with Engineering, Data Science and Risk to deploy real‑time risk decisions.

You will lead cross‑functional teams to define experiments, optimise onboarding flow and balance fraud risk with merchant experience while driving conversion and reliability.