Senior Digital PM - Omnichannel Personalization

Express & Bonobos; Columbus (OH); On-site; USD 120,000 - 190,000; Full time

Job summary

PHOENIX is hiring a Senior Product Manager, Digital to architect the end-to-end customer journey for Express and Bonobos across web, mobile, and physical stores. You will synthesize data science, merchandising, and digital operations to define and execute a strategic roadmap for core funnels, loyalty, and post-purchase paths.

Collaborating with Engineering, Data Science, and Marketing, you will apply AI-powered personalization like semantic search and recommendations to build high-conversion

Qualifications

• 7+ years of Digital Product Management experience for consumer-facing eCommerce products
• Experience with AI/ML-powered search relevance and recommendation systems
• Familiarity with omnichannel environments and tech-enabled retail
• Proven ability to drive conversions and customer lifecycle improvements
• Strong data-driven decision making and KPI ownership
• Ability to lead cross-functional teams without direct reporting lines
• Knowledge of modern eCommerce platforms and integrations

Responsibilities

• Develop a long-range AI-driven personalization roadmap across Express & Bonobos platforms
• Oversee lifecycle of recommendation engines across mobile, web, email, and storefronts
• Drive CRO across landing pages, PLPs, search, cart, checkout, and global checkout architecture
• Lead digital loyalty programs and account portals, with CRM/marketing collaboration
• Own post-purchase experiences including shipping alerts and omnichannel fulfillment
• Evaluate vendors, run RFPs, and balance proprietary builds with external integrations
• Establish rigorous experimentation culture with A/B and multivariate tests
• Use AI/ML to minimize returns and optimize LTV and retention
• Translate platform metrics into business cases for leadership

Skills

Digital product management

AI/ML personalization

Analytics & data-driven

Cross-functional leadership

GA4 analytics

A/B testing

Omnichannel commerce

Education

Bachelor's degree in Business/CS/IT

Tools

OMS

CDP

CMS

A/B testing tools

CRM platforms

GA4

Job description

PHOENIX is hiring a Senior Product Manager, Digital to architect the end-to-end customer journey for Express and Bonobos across web, mobile, and physical stores. You will synthesize data science, merchandising, and digital operations to define and execute a strategic roadmap for core funnels, loyalty, and post-purchase paths.

Collaborating with Engineering, Data Science, and Marketing, you will apply AI-powered personalization like semantic search and recommendations to build high-conversion